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FromEhv
Trending Lyricist I
Jul 30, 2021 4:36 PM UTC
Answered

S2 system constantly loses connection with my sonos:1 speakers

Since a few weeks, my system constantly loses connection with my two sonos:1's connected as surround speakers to my beam. I have tried everything I can think of. Finding missing products, factory resets, router resets, disconnecting all other devices from LAN. Effectively, I cannot get decent surround sound anymore. 

 

Does anyone know other ways to get it to work again? I think something is wrong in the interaction between the Sonos S2 wifi management and the router wifi management. Thanks

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Ken_Griffiths
Ken_GriffithsAnswer
Jul 31, 2021 10:42 PM UTC

@ratty: It is within 50cm indeed. Is unavoidable because my tv set is just 50cm away from the place where my fiber connection enters my house, and connects to the modem and router. In principle, I can connect the beam to the router but did not do this to avoid the extra cable. Was starting to consider this as a last resort.

I would try the cable (don’t forget to set the SonosNet channel too, as mentioned earlier) …and maybe try the best you can to create more separation between the router and your devices. The further away, the better, in the space you do have available.

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FromEhvAuthor
Trending Lyricist I
Jul 31, 2021 10:16 PM UTC

@ratty @Ken_Griffiths: Thanks for your help so far, I will contact customer support after the weekend and will make the diagnostics reports just before trying to restore connection, just after it is reestablished, and after losing the connection. Hope they can help me further.

@ratty I will also take along the possible IP lease/renewal router issue.

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FromEhvAuthor
Trending Lyricist I
Jul 31, 2021 10:22 PM UTC

@ratty: It is within 50cm indeed. Is unavoidable because my tv set is just 50cm away from the place where my fiber connection enters my house, and connects to the modem and router. In principle, I can connect the beam to the router but did not do this to avoid the extra cable. Was starting to consider this as a last resort.

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FromEhvAuthor
Trending Lyricist I
Jul 31, 2021 10:23 PM UTC

Thing is thar the setup has been like this for >1y and was working fine up till recently.

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Ken_Griffiths
Ken_GriffithsAnswer
Jul 31, 2021 10:42 PM UTC

@ratty: It is within 50cm indeed. Is unavoidable because my tv set is just 50cm away from the place where my fiber connection enters my house, and connects to the modem and router. In principle, I can connect the beam to the router but did not do this to avoid the extra cable. Was starting to consider this as a last resort.

I would try the cable (don’t forget to set the SonosNet channel too, as mentioned earlier) …and maybe try the best you can to create more separation between the router and your devices. The further away, the better, in the space you do have available.

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    FromEhvAuthor
    Trending Lyricist I
    Sep 3, 2021 5:51 PM UTC

    Hi, I have the answer to my question above. In July, my router (Experia Box V10a) received an update to address a safety breach in the firmware. As a result, Sonos did not work anymore. Per 27-8 the provider (KPN) provided a new firmware version that solved the issue. No cable needed!

     

    As many Dutch user are likely using the same router type, I thought it would be good to post the solution. My advice is to make sure to run the above mentioned router at the latest firmware version.

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