Skip to main content
spyglasswoods
spyglasswoods
Contributor I
March 18, 2023
Answered

S2--'Fixed Volume' setting

  • March 18, 2023
  • 2 replies
  • 643 views

My port is set to Family Room and will only function on ‘fixed volume’. Can’t change the volume in that room. all other rooms work fine. Tried changing to ‘variable’ but it immediately defaults back to ‘fixed volume’ on that port. Any ideas?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by Corry P

Hi @spyglasswoods 

Apologies - apparently, this was a known issue (I wasn’t searching for the right thing as the problem only happens when grouping the Port with another room).

The issue has just been resolved with the latest update, however, so good news there!

2 replies

Corry P
Corry P
Sonos Staff
March 20, 2023

Hi @spyglasswoods 

Welcome to the Sonos Community!

I have never heard of this behaviour before, and neither have my colleagues that I spoke to.

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports, as well as to go through some troubleshooting steps with you.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Corry P
Corry PAnswer
Sonos Staff
March 29, 2023

Hi @spyglasswoods 

Apologies - apparently, this was a known issue (I wasn’t searching for the right thing as the problem only happens when grouping the Port with another room).

The issue has just been resolved with the latest update, however, so good news there!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Terms & ConditionsAccessibility statement