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PhilBampton
Contributor I
May 16, 2021 1:52 PM UTC
Answered

S1/S2 forced upgrade

We have four products which were all working fine on the S1 app, and all incompatible with S2. Two of them have stopped working and demand an update, which forces an update of the app on my devices to S2. So I thought I’d factory reset them (having tried all the reboot network options) and now when I try to add them using Add Product in the S1 app, they won’t connect, and again an app upgrade to S2 is forced.  It’s in an endless loop.  This system has worked perfectly for years. Have Sonos really now cocked things up, unless I upgrade everything to S2?

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James L.
James L.Answer
Retired Community Staff
May 17, 2021 8:44 AM UTC

Hi @PhilBampton,

 

I’m afraid that’s not true. If you don’t have any S2 compatible products then you would not be prompted to upgrade to S2. If you’re accidentally using the S2 app (orange icon) then you should uninstall that and instead use the Sonos S1 controller (grey icon). It may be that your system is requiring a system update which will not upgrade you to S2 since the players are not even capable of being on that version. If you’re still hitting some sort of error message or are confused as to what the app is asking for, please get in touch with our customer care team who will be able to explain further.

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2 replies

James L.
James L.Answer
Retired Community Staff
May 17, 2021 8:44 AM UTC

Hi @PhilBampton,

 

I’m afraid that’s not true. If you don’t have any S2 compatible products then you would not be prompted to upgrade to S2. If you’re accidentally using the S2 app (orange icon) then you should uninstall that and instead use the Sonos S1 controller (grey icon). It may be that your system is requiring a system update which will not upgrade you to S2 since the players are not even capable of being on that version. If you’re still hitting some sort of error message or are confused as to what the app is asking for, please get in touch with our customer care team who will be able to explain further.

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controlav
controlav
Lead Maestro
May 17, 2021 12:49 PM UTC

Sounds like you are in the UK, so obligatory:

 

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