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James Fisher
Contributor III
September 30, 2021
Answered

Roam won't charge

  • September 30, 2021
  • 1 reply
  • 9336 views

My roam won;t charge. I’ve had it for 5 months and using the same charger i have used it won’t  charge. Have tried a different charger and cable but still won’t charge.

 

The charge light is not coming on.

 

Hadn’t used it for about 5 days and not put on charge unitl today, it was low on battery a few days ago but it should still charge up? Been attached for 9 hours now and nothing

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    Best answer by GuitarSuperstar

    Try rebooting the Roam by following these steps:

    1. Disconnect Roam from charging cables and remove it from wireless chargers.
    2. Hold the button on the back of Roam for at least five seconds until you hear the power-off tone and the light above the Sonos logo turns off.
    3. Wait 10 seconds.
    4. Press the button on the back of Roam to turn it back on.

    1 reply

    GuitarSuperstarAnswer
    Lead Maestro
    September 30, 2021

    Try rebooting the Roam by following these steps:

    1. Disconnect Roam from charging cables and remove it from wireless chargers.
    2. Hold the button on the back of Roam for at least five seconds until you hear the power-off tone and the light above the Sonos logo turns off.
    3. Wait 10 seconds.
    4. Press the button on the back of Roam to turn it back on.
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