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James Fisher
Contributor III
Sep 30, 2021 6:57 PM UTC
Answered

Roam won't charge

My roam won;t charge. I’ve had it for 5 months and using the same charger i have used it won’t  charge. Have tried a different charger and cable but still won’t charge.

 

The charge light is not coming on.

 

Hadn’t used it for about 5 days and not put on charge unitl today, it was low on battery a few days ago but it should still charge up? Been attached for 9 hours now and nothing

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    GuitarSuperstarAnswer
    Lead Maestro
    Sep 30, 2021 7:02 PM UTC

    Try rebooting the Roam by following these steps:

    1. Disconnect Roam from charging cables and remove it from wireless chargers.
    2. Hold the button on the back of Roam for at least five seconds until you hear the power-off tone and the light above the Sonos logo turns off.
    3. Wait 10 seconds.
    4. Press the button on the back of Roam to turn it back on.
    "Receive with simplicity everything that happens to you." - Rashi
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    1 reply

    GuitarSuperstarAnswer
    Lead Maestro
    Sep 30, 2021 7:02 PM UTC

    Try rebooting the Roam by following these steps:

    1. Disconnect Roam from charging cables and remove it from wireless chargers.
    2. Hold the button on the back of Roam for at least five seconds until you hear the power-off tone and the light above the Sonos logo turns off.
    3. Wait 10 seconds.
    4. Press the button on the back of Roam to turn it back on.
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    "Receive with simplicity everything that happens to you." - Rashi
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