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Trending Lyricist I
Dec 22, 2020 1:33 PM UTC

Recently played has stopped showing

Seems to be an ongoing  issue,I’ve contacted support,they initially told me there was nothing they could do,after I complained they rebooted all of my units which solved the problem for a day.,however constantly rebooting is not a valid solution 

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18 replies

hilandladAuthor
Trending Lyricist I
Jan 8, 2021 6:15 PM UTC

Interestingly in a house where I have computers,tv,s,doorbells,central,heating ,cameras,and various other devices connected to the internet,only my Sonos speakers are affected,incredibly selective WiFi issues then....

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Airgetlam
Jan 8, 2021 6:21 PM UTC

Certainly Sonos speakers, due to their cross communication requirements, exercise the network in very different ways than most devices connected to the network.

But you certainly know more about your local network than I do, and if you’re unwilling to accept the data that Sonos sees in your diagnostic, that’s your choice.  

I hope you’re able to resolve your issues in a satisfactory way. 

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Bruce
hilandladAuthor
Trending Lyricist I
Jan 8, 2021 6:27 PM UTC

All seems like an attempt to sweep an ongoing issue under the carpet.Let’s blame a vague hard to diagnose issue as the problem and hope the complaint goes away,methinks there’s more happening here .Your now suggesting that the complex nature of sonos speakers are perhaps the cause of the issue,well that’s not acceptable,if I am going to spend over $1000 on a system,I expect it to work.

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hilandladAuthor
Trending Lyricist I
Jan 12, 2021 3:28 AM UTC

You advice and solutions are so generic,I give up,will try writing to some Wi Fi mags and consumer groups.Going forward will be not advocating anyone spends anything on this poorly supported product.

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Lyricist I
Jan 19, 2021 9:04 PM UTC

In Hilandlad’s defense I’m having the same issue which started about the same time after everything worked fine for more than a year. I also haven’t made any network or system changes and my neighbors are so far away it wouldn’t matter if they had made changes as their signal strength isn’t enough to interfere. There also looks to be many more questions about this same issue, all of which started in December, on this help site so I’m not sure it’s as simple as move your speaker out of the microwave.

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hilandladAuthor
Trending Lyricist I
Jan 19, 2021 9:14 PM UTC

Indeed,I don’t even have a microwave,and my issues started around December,not big on conspiracy theories but I do think there is an issue here they are trying to bury.

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hilandladAuthor
Trending Lyricist I
Feb 8, 2021 9:54 PM UTC

Ok,so weird workaround but it works...close app down,reopen and play a playlist on your saved list and voila recently played appears...

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Corry P
Sonos Staff
Mar 4, 2021 10:53 AM UTC

Hi @hilandlad 

Are you still having this issue? Your diagnostics indicate that your iPad is on a different subnet than your speakers (192.168.5.x and 192.168.4.x, respectively). This explains the issue you’re having, as Sonos does not support usage across multiple subnets. Please ensure that you do not have dual DHCP on your network, and that your controller and Sonos devices are on the same subnet as each other.

If you still have a router as well as your mesh system, I highly recommend that you put your mesh system into Bridge mode: https://support.eero.com/hc/en-us/articles/207621056-How-do-I-set-up-my-eero-if-I-want-to-keep-my-existing-router-

This will remove the dual DHCP problem. You can opt to put the Eero system in charge of your network instead, but one of your routers (the main Eero node operates as a router) needs to be in Bridge mode, and that should usually be the first device on the network unless you really know what you’re doing.

Once the Eero is in Bridge mode, it’d be a good idea to reboot the router - this will refresh connections for all your devices, including Sonos.

I hope this helps. If you have any doubts about performing these steps, I recommend you get in touch with our technical support team.

 

 

 

 

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