Recently played has stopped showing

Hi @hilandlad, Thanks for reaching out, and welcome to the community. Sorry to hear about this issue about your recently played music not showing on your App. I’ll ask some questions to further check on this issue.

• When did it start happening?
• Are there any changes made before it stopped showing your recently played songs?
• Did it happen after any updates on the Sonos App?
• Is this happening on recently played music on the Sonos App or on a Music service that you have added on the Sonos App?
• Is it happening on all of your device controllers where you have your Sonos App or just one controller device?

Answers to these questions will help us determine what could be causing this issue. 

Let us know how it goes and we're here to answer any further questions you have.

It’s been happening for about 4 weeks,but intermittent.I am not aware of any changes or,updates to the sonos app,and I have the app on multiple devices both Apple and Android,the issue affects them all.

Hi @hilandlad,  thanks for the information that you provided. So that we can check this further, I’ll ask you to submit a diagnostic report for us to investigate further what could be causing this issue. You may reply to the thread with the confirmation number to assist you with this issue. 

Keep us posted on how it goes and we're here to answer any further questions you have.

Hi,diagnostic submitted,number is :1084223687

This is a frustratingly slow way of solving an issue....

Just to update ,the recently played list appears occasionally,sometimes the full list,sometimes just the most recent 4

Considering how much money spent on Sonos systems this level of customer service is appallingly poor,I’ve unfortunately spent to much to consider finding an alternative,however if I was a new customer I’d definitely look elsewhere 

Hi @hilandlad, thanks for the update and sorry for the delayed response. Thanks for sending a diagnostic report of your Sonos system, upon checking, It shows Audio playback issue, Audio dropout, and wireless Interference on your system, It also detected Playback Stopped due to Not Enough Bandwidth, these issues might be relating to the concern on your recently played songs not showing could be because if there are low signal bandwidth and Wireless interference between your speakers and the router. Kindly check these articles about Reducing wireless interference and Music Service Audio dropouts for some troubleshooting steps and check if your speakers are located near your router and if there are no objects that may cause interference with the signals. 

Let us know if it worked for you, We're here to answer all your questions. 

Well that’s nice generic response,next you’ll be telling me to turn off my computer prior to turning it back on!My speakers are in the exact same position the e always been,they worked fine until a 6/7 weeks ago nothing has changed environmentally,my opinion going forward is to,look elsewhere,this is too expensive a system for these issues and your responses 

And just because you’ve made no changes to your network does not mean that your router hasn’t, or other environmental factors might be affecting it, for that matter.

I’ve experienced issues in the past with an old microwave interfering with speakers, and a neighbor setting up a new router that stomped on my signal. While it’s never happened to me personally, even sunspots can interfere with radio signals, which is all that WiFi is.

And even Ethernet cabled devices can be subject to duplicate IP addresses. Things are no longer as simple as when we just used speaker cables.