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dookkii
Contributor I
November 1, 2021
Answered

Rear surrounds dropping out - infuriating!

  • November 1, 2021
  • 12 replies
  • 2533 views

Hi, I haven't ever had any issues with my set up until recently. I have a Beam and 2 play 1’s for a 5.0 set up in my living room. A play 1 in the kitchen and a one SL in the bedroom. My beam is hardwired direct into the router and is showing up as WM0. All other speakers show up as WM1. 

 

The issue I’m having is the rear surrounds intermittently drop out with both films/tv (as 5.0) and on music play back.  

 

My sonosnet channel was 11 and I’ve changed to 1 and 6 to see if this makes a difference but nothing. Still dropping out. 

 

I’ve read about assigning fixed IP’s - but don't see able to access my router as of yet, going to try an ethernet connection this afternoon and will update accordingly. If anyone knows of anything that works without me having to go round the houses I would greatly appreciate that. 

 

Thanks all

 

Rob

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Best answer by Ken_Griffiths

@dookkii

Have you by any chance disabled the WiFi on your Beam? Perhaps check the setting in the Sonos App ‘SettingsSystem/[Beam Room Name]’ look under Products/Beam… and just ensure it is enabled, as it is required to be ‘on’ to communicate directly over its 5Ghz band with the surrounds.

12 replies

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Ken_Griffiths
Ken_Griffiths
November 1, 2021

@dookkii,
As you have the Beam wired to your router - if you do not have any portable Sonos devices (Roam/Move) - I would also suggest removing the WiFi credentials stored in your Sonos App network settings… they are not required when your devices are running on the wired/wireless SonosNet connections. 

dookkiiAuthor
Contributor I
November 1, 2021

Ok great start, switching the WiFi back on for the beam has moved all my speakers onto wm0 as they should be and no drop outs yet. Here’s hoping it sticks!
 

thanks for such a swift response today everyone. I really appreciate it! 

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