Contributor I

Answered

Rear surrounds dropping out - infuriating!

Forum|Forum|4 years ago
November 1, 2021
12 replies
2533 views

Hi, I haven't ever had any issues with my set up until recently. I have a Beam and 2 play 1’s for a 5.0 set up in my living room. A play 1 in the kitchen and a one SL in the bedroom. My beam is hardwired direct into the router and is showing up as WM0. All other speakers show up as WM1.

The issue I’m having is the rear surrounds intermittently drop out with both films/tv (as 5.0) and on music play back.

My sonosnet channel was 11 and I’ve changed to 1 and 6 to see if this makes a difference but nothing. Still dropping out.

I’ve read about assigning fixed IP’s - but don't see able to access my router as of yet, going to try an ethernet connection this afternoon and will update accordingly. If anyone knows of anything that works without me having to go round the houses I would greatly appreciate that.

Thanks all

Rob

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Best answer by Ken_Griffiths

@dookkii

Have you by any chance disabled the WiFi on your Beam? Perhaps check the setting in the Sonos App ‘SettingsSystem/[Beam Room Name]’ look under Products/Beam… and just ensure it is enabled, as it is required to be ‘on’ to communicate directly over its 5Ghz band with the surrounds.

UKMedia

Changing the SonosNet channel won’t help in this instance as the Beam creates it’s own 5Ghtz wi-fi channel for the surrounds to connect into. This will most probably be either 5 Ghtz wi-fi interference or duplicate IP addresses.

What type of wi-fi set-up are you using?

Remember: Sometimes Red Wine helps :)

D

dookkiiAuthor

Contributor I

Thanks for your reply - I really appreciate it.

it’s annoying because I can’t really track it, they just drop out occasionally!

I have a 2.4ghz/5ghz router from Hitron. The beam is wired directly into it.

UKMedia

Thanks for your reply - I really appreciate it.

it’s annoying because I can’t really track it, they just drop out occasionally!

I have a 2.4ghz/5ghz router from Hitron. The beam is wired directly into it.

Can you try changing the 5Ghtz wi-fi channel in your router setup?

Remember: Sometimes Red Wine helps :)

D

dookkiiAuthor

Contributor I

that's what I aim to do - my comp is currently letting me access my router thoug- apparently could be cause I'm trying to access on wifi - so will try using an ethernet cable.

does it matter what I change it to? this is the first time I’ve done this so any tips would be great! Thanks

UKMedia

I’d just experiment with different channels.

Remember: Sometimes Red Wine helps :)

Ken_GriffithsAnswer

@dookkii

Have you by any chance disabled the WiFi on your Beam? Perhaps check the setting in the Sonos App ‘SettingsSystem/[Beam Room Name]’ look under Products/Beam… and just ensure it is enabled, as it is required to be ‘on’ to communicate directly over its 5Ghz band with the surrounds.

ratty

Everything should be WM:0, particularly the surrounds. They're dropping because they're on the WiFi.

Re-enable the 'WiFi' on the Beam, as directed. (The setting in fact does no such thing; it disables Sonos' ability to communicate directly between units.)

D

dookkiiAuthor

Contributor I

Oh! Thanks very much all! Will try that and report back. I would have assumed though that that would result in the surrounds being mute. Weird!

ratty

No. The surrounds currently have a round-the-houses connection, resulting in excessive packet jitter. Because they have relatively shallow buffers this jitter will cause them to intermittently run out of data and drop out.

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