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Wijays
Contributor I
Jan 3, 2021 10:51 AM UTC
Answered

Random bing bong sound

Hi,

 

This morning my Sonos One speaker has started randomly making a “bing bong” sound for no reason.  I made a diagnostic right after the last one as I read in a support thread that it might help: 862562709

 

I don’t recognise the sound at all, but I have only had my Sonos for a week now!

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GuitarSuperstarAnswer
Lead Maestro
Jan 3, 2021 12:57 PM UTC

I believe so. Have you had any “bing bongs” since?

You can adjust your notifications in the Alexa app under More > Settings > Notifications.

"Receive with simplicity everything that happens to you." - Rashi
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7 replies

GuitarSuperstar
Lead Maestro
Jan 3, 2021 11:03 AM UTC

Do you use Alexa or Google Assistant? If not, disable the voice control or turn off the mic and see if that fixes it.

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"Receive with simplicity everything that happens to you." - Rashi
    WijaysAuthor
    Contributor I
    Jan 3, 2021 11:36 AM UTC

    I use Alexa, I muted the mic this morning and just heard two more bing bongs a few minutes ago.

     

    I just read somewhere that Alexa makes noises when there are delivery updates, I have a feeling it’s that noise, just need to find a way to confirm!

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    GuitarSuperstar
    Lead Maestro
    Jan 3, 2021 11:41 AM UTC

    Say “Alexa, what are my notifications?”

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    "Receive with simplicity everything that happens to you." - Rashi
    WijaysAuthor
    Contributor I
    Jan 3, 2021 12:53 PM UTC

    I only had one notification, but had at least 8 bing bongs this morning.  Does it keep happening until you acknowledge it?

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    GuitarSuperstarAnswer
    Lead Maestro
    Jan 3, 2021 12:57 PM UTC

    I believe so. Have you had any “bing bongs” since?

    You can adjust your notifications in the Alexa app under More > Settings > Notifications.

    Translate
    "Receive with simplicity everything that happens to you." - Rashi
    Ken_Griffiths
    Ken_Griffiths
    Jan 3, 2021 1:01 PM UTC

    Wijays,
    See if this perhaps fixes it.. 

    In the Sonos App goto "Settings/Services & Voice/Amazon Alexa” select your Sonos “Room Name” and switch off "Wake Word Chime” and see if that switches off the ‘bing/bong’ you are regularly hearing.

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    WijaysAuthor
    Contributor I
    Jan 4, 2021 12:02 PM UTC

    @GuitarSuperstar - I cleared the notifications and no noises since.  I also disabled the notifications for shipping alerts and things are all good (for now)!

     

    @Ken_Griffiths - It was a sound I hadn’t heard before triggering at random times.  Turns out it was shipping notifications!

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