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Ron in Australia
Trending Lyricist I
June 3, 2021
Answered

Radio Station Streaming Cutting Out

  • June 3, 2021
  • 23 replies
  • 1071 views

I listen to a 6iX ( Local Perth WA radio station ) on my Sonos speakers via Tunein. After about 15 minutes this station starts to “stutter” and eventually cuts out. When I restart the station all is well until it all repeats after 15 minutes or so.

I would add that 6iX is the ONLY station that this happens to. All other stations streamed are faultless and will continue all day. I have a high speed internet connection at 100mps fibre to the premises. My Sonos speakers are connected to my router via Ethernet cables. All other Wi-fi or Ethernet connected products in my home are fine. Help please???

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    Best answer by Corry P

    Hi @Ron in Australia 

    Welcome to the Sonos Community!

    I recommend you submit a diagnostic the next time this occurs and then get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

    23 replies

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    Corry P
    Corry P
    Sonos Staff
    June 23, 2021

    Hi @Ron in Australia 

    Given the steps you’ve taken, and the fact that only one station is affected, I have to presume that there’s something wrong either with the URL from which the radio playlist is taken, or with the playlist itself (I say “playlist” because many radio stations play chunks of the broadcast in order, something you won’t actually hear happen as there are no gaps (though this is often how location-specific content is injected into the feed)).

    Many services provide streams via different servers when playing on Sonos, and I presume that is why you only have trouble playing the station on Sonos.

    Given where this problem is, only the station themselves can organise a fix (or perhaps the aggregator).

    However, there is a possible work-around. Have you tried manually adding the radio’s streaming URL to Sonos? You can see how on our Add an Internet radio station to Sonos help page, and you should be able to get a direct streaming link from the station’s website.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Ron in AustraliaAuthor
    Trending Lyricist I
    June 24, 2021

    Hi Corry

    Thank you for that info, I’ve passed that information onto the radio station and they are investigating.

    Right now I’m listening to 6Ix from “ a manually added radio station “ on my Sonos system. Its too early to tell yet but so far so good. I noticed from the URL that it is an mp3 stream just for your information.

     

    Corry P
    Corry P
    Sonos Staff
    June 24, 2021

    Hi @Ron in Australia 

    You were receiving AAC feeds and m3u8 playlists before, so it seems something significant has changed.

    Fingers crossed!

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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