Radio Station Streaming Cutting Out

Latest update - sorry to say the problem still exists with 6Ix Perth radio station. I’ve tried everything that has been suggested so now have to admit defeat I think and re-tune to any other station which I know will stream with no issues.

Ron

The symptoms that Andy reported above are exactly the same as I’ve been experiencing - ie stuttering and then cutting out before then re starting - surely this has to be the radio station itself or the way its being streamed - but why so different from other streamed radio stations???

For me its the same on TuneIn, RadioApp and Sonos Radio - all problematic…

Ron

Hi @Ron in Australia 

Given that it only seems to happen with one station, I would indeed now come to the conclusion that there is an issue with the station itself. They may not be aware, so if you can find a way to report it to them, they may be able to fix it.

Hi Corry

I have reverted to Wi-Fi connection and have accessed the radio station in question ( Perth 6Ix ) from TuneIn, RadioApp, Sonos Radio, Mytuner etc etc and in all cases the problem still persists. I have even started afresh and connected to my network from scratch - still the same problem. I can only assume there is some miss-match between this radio station and Sonos but can you tell me please - are there differences in the way that radio stations stream their content as it is ONLY this one radio station that is the problem and only on Sonos ( other Wi-Fi speakers I have ( Sony, Google ) are all ok )

Ron

Hi @Ron in Australia 

I had a look at your diagnostics, and the issue appears to be at the source. The errors we see are Access Denied, which probably means that the station changed their streaming URL and didn’t update TuneIn or other services about the change. I really do think that only the radio station themselves will be able to resolve this.

Your other speakers may be pulling the station’s URL from a different source, which could explain why they are able to play, but it still needs to be the station themselves that fix the problem - they need to inform the Radio Aggregators (like TuneIn) of the change in streaming URL.

Hi Corry

I would like to thank you for all your help here - most helpful.

I will once again contact the Radio Station ( 6Ix Perth ) once again and hope they will check out your suggestions.

Hi Corry

I have just sent the following to Greg Spencer the technical guy at 6Ix radio station here in Perth.

Maybe there is something here that may throw some light onto my problem.

1. My system consists of 2 x Sonos One Gen 2 speakers configured for stereo ( with voice control but not activated and never used )
2. In case it makes a difference my home has fibre to the premises and I'm on a 100mbs service from LBNCo via Exetel.
3. I have tried the connections both with Wi-Fi and ethernet connections to my router.
4. I have tried 2 different routers but with no improvement.
5. All music sources work perfectly whether streamed or played from devices with the Sonos app installed ie tablets, smart phones, Windows 10 computer etc.
6. The only radio station that will not consistently play is sadly 6Ix.
7. When I start 6Ix from any device with the Sonos app installed it will start to play perfectly but after 20 - 40 minutes will start to stutter, this gets worse and worse over a 3 - 5 minute period before cutting out completely. When re-started all works well again but repeats over again.
8. My Sonos speakers stream 6Ix from TuneIn by default but I have also tried from RadioApp, Sonos Radio ( which is TuneIn of course ), My tuner Radio and in all cases I experience the same problem.
9. I also have in my home Wi-Fi speakers from Sony and Google and they do not have any problem with 6Ix from any source.

Based on the above information the problem would certainly point towards the Sonos product and some form of incompatibility but as previously mentioned 6Ix is the only radio station that I have this problem with. I listen to 6PR, 6GT, Mix 94.5 amongst others and they all work fine all of the time.

If this throws any further light on things I would love to hear back from you.

Hi Corry

I thought you may like to see the answer I received from Greg Spencer, technical dept of 6Ix Radio here in Perth.

Do any of his remarks provide a hint of the problem I wonder?

“From Greg Spencer - Group Engineering Manager 6Ix

Thankyou for your detailed description in relation to your Sonos device.

Does your Sonos device provide any logs in relation to data downloaded?

I’m wondering if you may have a buffer overrun problem with the device.

I’m going to lodge a support ticket with our streaming service provider Triton Digital and see if they can shine any light on the problem.

It might be a few days before I get a response being a listening agent problem but soon as I have some info I will let you know.

Kind regards

Greg”

Hi @Ron in Australia 

Quite the opposite, I’m afraid - your speaker is reporting constant stream underflows, as in, there is not enough information coming through to maintain playback. Additionally, these underflow errors are interspersed with Access Denied errors.

Hi Corry

I am now at desperation stage with this issue - I have looked on the internet and found it littered with people from around the world with exactly the same issue when streaming just one particular Radio station whatever it may be onto Sonos products. Surely you must be aware of this and can give me an idea of why this should happen.

Please give me an honest assessment to this situation.