Radio Station Streaming Cutting Out

The fact it’s only happening to one Radio station only tends to point to that Internet connection as being your issue, maybe contact them and see if they can offer an alternative connection to their service. The speed of the internet is irrelevant if something is interrupting their streaming service en-route to you.

From a Sonos perspective you could do these few things to ensure less Interference…

1. Even though you use an ethernet connection, Set your router to use a fixed 2.4Ghz non-overlapping WiFi channel 1, 6 or 11 and set the channel width to 20MHz. Also set your SonosNet channel so it is at least 5+ channels away from your chosen router channel.
2. Ensure that any device ‘wired’ to the router is set at least 4 feet away from the router, or other wireless device/AP.
3. Consider using different ethernet cables, just in case one of them is faulty 

The above may help to reduce local interference, but if it’s the connection to the radio station, it will still make little, or no difference.

Hi Ken

Many thanks for your suggestions. I have been suspicious that it is the radio station in question as all other stations stream onto the same Sonos speakers in the same way perfectly. In saying that the radio station assure me that it isn’t them!!!!

I have changed the ethernet cables just to check, but the problem still persists…. Guess I will just have to change my listening habits..

Thanks again for your help.

Hi Corry

Many thanks for your reply. I’ve just had the problem happen yet again and on your advice I’ve submitted a diagnostic report.

The confirmation number is 1429987611

I hope this throws some light on the problem

It seems that I did not have tunein added to my sonos system… instead it was playing via Sonos radio alone and this is where the problem was… hopefully… the next few days will tell…

Hi @Ron in Australia 

Your diagnostics indicate trouble at the source, as in the speakers were unable to receive the stream reliably enough to play continuously. As both your speakers are ethernet-connected and not indicating any issue with the cables, I presume this is an issue either with the actual online source, or the path the data takes to get to your speakers. Do you have a network switch? If so, please try wiring Sonos directly to the router or use WiFi.

If you have another device on your network that’s using up the bandwidth of your internet connection periodically, that could be another cause. If the one station that won’t play has a higher than average bitrate, this may explain why it only seems to be one station affected.

Sonos Radio gets it’s station list from Tune In, so that shouldn’t be the problem, but you can certainly also try installing radio.net or myTuner services (which are also collections of radio stations and free) to see if the same station plays more reliably from one of those.

If this doesn’t help, I recommend you get in touch with our technical support team for some detailed and real-time troubleshooting.

Hi again,

Just a quick update - sadly the problem is still there. I’ve now added Radio App to the Sonos system as as I”m typing this the station is behaving itself….

Yes, both my Sonos one speakers are connected into a network switch as its not possible to connect directly into my router given its in a different room. I have data sockets throughout my home with various items all connected ie, BluRay players, Smart TV, Freeview Tuner / recorder, Media player, NAS drives and a Receiver. All these are connected with ethernet with various network switches in different rooms all connected back to my router.

Many thanks again for all your help - always welcomed.

Regards Ron

What advice did you receive from the technical support team?

Hi Ron,

I’m in Perth, and trying 6IX now and will let you know if I have the same issue - thought it’s worth a try. Been about 10mins and so far no problems - streaming via S2 to new Roam speaker, via WiFi.

...It did stutter after about 40mins, dropping out for half a second repeatedly like a badly scratched DVD, and nearly cut out completely. However, it did seem to return to normal without restarting, it’s been an hour now perhaps.

Andy

I spoke to technical and they found I did not have tuneIn listed under the “Music & Content” services. I had always been streaming via Sonos Radio. Anyway, TuneIn now added but found the same problem. I’ve now added RadioApp to the Sonos “Music & Content” services and am now streaming via that.

Time will tell if that continues problem free. I would say once again it is only this 1 radio station (6Ix) that I have this problem with - all others stream fine as are all other connected devices I have in the house connected by both ethernet and wi-fi

Many thanks to everyone for assistance here

Ron