Problem streaming Apple Music

Forum|Forum|4 years ago
April 20, 2022
41 replies
12548 views

Since about 5 days ago I can’t stream Apple Music or even browse my AM library through my Sonos system. I’ve tried deleting my account via the Sonos app and reauthorizing my AM account, that didn’t help. AM results will appear in the Search screen but when I try to play them I get “unable to add songs to queue,” and when I try to browse my AM library I get the error shown in the attached screenshot.

All other sources work, including Spotify and local Sonos library. I am also able to stream AM to Sonos via AirPlay. Is there a known issue with Sonos directly connecting to AM at the moment?

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Best answer by Airgetlam

When I click on ‘View real time service status’ next to your post, it shows Apple Music as a green check mark, which, along with the lack of thousands of similar posts, suggests the issue is a local one to your system.

I’d certainly try re-authorizing the Apple Music service in your controller by removing it completely, waiting five minutes, then adding it back in, which should force an auth with Apple. But if that didn’t work, I’d submit a system diagnostic and call Sonos Support directly to discuss it. They’d be likely to pinpoint the issue in the diagnostic, and help you get back to connecting to Apple Music.

AirgetlamAnswer

When I click on ‘View real time service status’ next to your post, it shows Apple Music as a green check mark, which, along with the lack of thousands of similar posts, suggests the issue is a local one to your system.

I’d certainly try re-authorizing the Apple Music service in your controller by removing it completely, waiting five minutes, then adding it back in, which should force an auth with Apple. But if that didn’t work, I’d submit a system diagnostic and call Sonos Support directly to discuss it. They’d be likely to pinpoint the issue in the diagnostic, and help you get back to connecting to Apple Music.

Bruce

M

Matthew_77Author

Trending Lyricist I

Done the service reauth multiple times, rebooted WiFi, rebooted Sonos, I’m currently on with Sonos support and they say they don’t see an issue with my system. Downdetector.com shows higher than usual number of problems being reported, so it very well could be an AM issue, but I’m wondering if anyone else is experiencing the same.

E

EE-FW

Lyricist I

Same problem here. Have you been able to fix it? I’ve tried all of the above also with no success.

Ken_Griffiths

I guess a quick helpful test here would be to turn off ‘Sync Library’ on the Sonos controller device in the Apple Music App settings (in iOS settings), which removes the iCloud library from the device (it takes a short while to clear all library entries depending on size of library) and then switch the library back on again and see if it is working and populates the local AM App - if it doesn’t, then my thoughts are it’s likely an Apple server issue (er.. ‘perhaps’).

Ekalle007

Lyricist II

Same problem here, I don't think it's an Apple Music problem, because it began after the last Sonos (controller) update.

Airgetlam

What happened when you submitted a diagnostic, and contacted Sonos support, as I suggested above? What information did they provide?

Bruce

M

Matthew_77Author

Trending Lyricist I

Sonos had no clue what the problem was, went through all the standard WiFi troubleshooting steps (which is a pain because I’m on a mesh network with three satellites so “unplugging your router” is a dreaded ask). But, it ended up being an AM issue apparently, because a few days later all the problems stopped and I’ve had no issues since

Ekalle007

Lyricist II

The problem stopped for me as well a few days ago. Did not change anything, but it is working again.

B

BadHaircut

Lyricist I

I had the same problem. Fixed it by changing the location setting for Sonos “to while using app”.