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pwhite52
Contributor I
Jan 13, 2022 2:58 AM UTC
Answered

Pro-ject T1 SB lift lever

The lift lever doesn’t make contact with the tonearm tube so it basically isn’t functioning - any ideas? is there an adjustment that is needed? I just received the turntable today so it is new.

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      early rejecterAnswer
      Collaborator II
      Jan 13, 2022 4:14 AM UTC

      Do you mean the lift lever isn’t lifting the arm from the arm rest, or does it not support the arm over the record/platter at all? My Pro-Ject is probably close to 30 years old now, but if the new ones are like mine the lift doesn’t actually raise the tonearm from the rest; it only engages when you swing the arm over the record.

       

      In any case Sonos sells them but don’t manufacture them, so Pro-Ject support will be more helpful if you do have an issue.

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      11 replies

      GuitarSuperstar
      Lead Maestro
      Jan 13, 2022 3:26 AM UTC

      Have you read through the manual?

      https://www.project-audio.com/wp-content/uploads/2019/04/T1_T1_Phono_SB_T1_BT_Manual.pdf
       

      You might be better off contacting Pro-Ject directly:

      https://www.project-audio.com/en/contact/

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      "Receive with simplicity everything that happens to you." - Rashi
        pwhite52Author
        Contributor I
        Jan 13, 2022 3:38 AM UTC

        Read the manual - contacted Sonos (non) support - I can’t see where there are any adjustments - I guess Pro-Ject support is the only answer. Thanks

         

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          early rejecterAnswer
          Collaborator II
          Jan 13, 2022 4:14 AM UTC

          Do you mean the lift lever isn’t lifting the arm from the arm rest, or does it not support the arm over the record/platter at all? My Pro-Ject is probably close to 30 years old now, but if the new ones are like mine the lift doesn’t actually raise the tonearm from the rest; it only engages when you swing the arm over the record.

           

          In any case Sonos sells them but don’t manufacture them, so Pro-Ject support will be more helpful if you do have an issue.

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          pwhite52Author
          Contributor I
          Jan 13, 2022 4:55 PM UTC

          Thanks - I’ll contact Pro-Ject to see what they say

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          pwhite52Author
          Contributor I
          Jan 14, 2022 5:00 PM UTC

          I contacted Pro-Ject and they advised they had seen the issue before. Apparently the problem is the silicone in the damping mechanism contracts and that sometimes letting the TT ‘acclimate’ for a few days expands the silicone and then the mechanism functions properly. They said if that doesn’t resolve the issue to return the unit to Sonos for replacement. They did also say that Sonos is one of their biggest customers and that return/replacement of the entire unit would not be a problem. Thanks

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            RunJesseRun
            Lyricist II
            Jan 14, 2022 9:58 PM UTC

            I’m having the exact same problem. I wonder if this was a bad new batch of turntables they sent out. It’s so frustrating to get a brand new item that’s broken.

             

            Did you contact Pro-Ject through the international site? I’m in the US and tried calling their US representative, but haven’t heard back yet.

             

            This is unfortunate that such a well regarded turntable is having this problem.

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              pwhite52Author
              Contributor I
              Jan 14, 2022 10:06 PM UTC

              I called the US customer service department. They were very responsive and knew right away what the problem was. The rep I spoke with was great to deal with. He was certain Sonos could resolve the issue and said going through Sonos would solve the immediate problem quicker than if I returned the unit to the main US dealer.

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                RunJesseRun
                Lyricist II
                Jan 14, 2022 10:09 PM UTC

                Thank you so much for responding so quickly! What is the phone number you called for Pro-Ject? I’m not sure I called the correct one.

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                pwhite52Author
                Contributor I
                Jan 14, 2022 10:23 PM UTC

                I’ll have to find it but will post when I have it.

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                  RunJesseRun
                  Lyricist II
                  Jan 17, 2022 4:08 PM UTC

                  Just wanted to check in and see, out of curiosity, if the mechanism started functioning properly as Pro-Ject said it might or if you ended up returning it?

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