Playbase WiFi seems to have stopped working?

Forum|Forum|5 years ago
November 14, 2020
22 replies
762 views

WiFi seems to have stopped working on my playbase. I plugged in LAN cable and working now. I just submitted diagnosis report. Can you tell from that what is going on?

Sonos Playbase

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Best answer by Simon B

Hi @sschwall, thanks for the update and for sending a diagnostic report of your Sonos system. I was able to check that there is an issue on the Wifi chip on your Sonos Playbase. For possible replacement option, I'll ask you to kindly contact our phone support team for further assistance and more in-depth troubleshooting steps and options for this issue.

Let us know what you have in mind with the advice above.

The Sonos community is always here to help.

Show previous replies

G

GrahamPayne

Contributor I

Hi

Seem to be having same issue with my Playbase, sound works fine but will not show in Sonos app unless wired.

Diagnostics submitted ( I hope) ref is 1121411902.

Do i need to contact support team ?

Thanks

James L.

Retired Community Staff

Hi

Seem to be having same issue with my Playbase, sound works fine but will not show in Sonos app unless wired.

Diagnostics submitted ( I hope) ref is 1121411902.

Do i need to contact support team ?

Thanks

Hi @GrahamPayne,

Yes, please get in touch with our customer care team as it looks like your Playbase is experiencing an issue with its wireless card.

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