Playbase WiFi seems to have stopped working?

Hi Simon, 

thanks for replying. I’ve been in contact and they will replace it. They’re even making the effort to do this in Hong Kong even though the system was bought in the Netherlands. 
Greatest customer service ever! 

Hi @Rogiervdlinde, thanks for updating us. If you have any questions or run into any other issues, please do not hesitate to contact us. We are always happy to assist you.

The Sonos community is always here to help.

Hi 

i have had this same issue since approx a month ago. Would relate it to some of the SW upgrades in December, however that seems not to be the case. Al my other Sonos units plays well. I have wired the playbase and that worked to some extend, but it will not pair with other speakers (Play 1). I unwired it again, and it cannot be found in the app. Wonder if it’s the wifi chip issue. I filed a diagnostic report today 1100168845. Please help out.

Hi @Jihw, Thanks for reaching out, and welcome to the community. Sorry to hear that you have the same issue with your Sonos Playbase and thanks for sending a diagnostic report of your Sonos system. It shows that Sonos Playbase is offline, most likely because it is unplugged from the ethernet cable. Kindly re-run another diagnostic report when the Sonos Playbase is directly hardwired to the ethernet cable to your router so that we can check if the Wi-Fi card is broken on your Playbase.

Keep us posted on how it goes and we're here to answer any further questions you have.

Hi Simon.

i just issued a new diagnostic report as suggested.

Looking forward to gear from you.

rgds 

Might help Simon if you were to tell him the number on that diagnostic.…

1147034353

hi there @Jihw, thanks for the update and the diagnostic report that you’ve sent. thanks also for assisting @Airgetlam. Upon checking on the diagnostic report, It shows that the Sonos Playbase that you have is broken, the Wi-Fi card is not working. I'll ask you to kindly contact our phone support team for further assistance and options for replacement and more in-depth troubleshooting steps. Just provide them the confirmation number of the diagnostic report so they can check on this issue. 

 Keep us posted on how it goes and we're here to answer any further questions you have.

Hi

Same here - my playbase lost wifi connection. Works with LAN cable. My play:3’s are since not recognised by the system. 
Diagnostic report has been sent. Diagnostics reference number is 825775785

Looking forward to some assistance!

Regards,

Juhan 

Hi @Juhan, welcome to the Sonos Community!

Thanks for providing that diagnostic - it does look like the Playbase has developed an issue with its Wireless Card.

Mind getting in touch with our Support Team via live chat or phone call, and providing them with that diagnostic number? They should be able to get you sorted :)