Playbase no longer connects over wifi

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My Playbase has ceased to connect to rest of the system over WiFi. The audio from the TV still comes through fine, and a wired connection works too. A permanent wired connection is not an option.

After reviewing other topics, I have submitted diagnostics with confirmation number 1073629480.

Can somebody please review and offer guidance?

Thank you!

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GuitarSuperstarAnswer

Lead Maestro

It sounds like the wireless card may have gone bad. Contact Sonos Support:

https://support.sonos.com/s/contact?language=en_US

You can also try unplugging the Playbase from power for a couple of minutes and reboot your router and phone.

"Receive with simplicity everything that happens to you." - Rashi

G

GuitarSuperstarAnswer

Lead Maestro

It sounds like the wireless card may have gone bad. Contact Sonos Support:

https://support.sonos.com/s/contact?language=en_US

You can also try unplugging the Playbase from power for a couple of minutes and reboot your router and phone.

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"Receive with simplicity everything that happens to you." - Rashi

A

a_s_gAuthor

Contributor I

After chatting to support, it is indeed a broken wireless card.

Note that I tried the chatbot before starting this thread, and my advice is to make sure you chat during office hours, as a real person can actually be very helpful, whereas the bot was incapable of understanding this!

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