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Gabriel Dini
Contributor I
Oct 12, 2020 3:45 PM UTC

Play all not available in artist radio and top track (using Tidal)

Since last update, play all button is not available anymore in artist radios and top tracks. I have to play music by music. This is using Tidal inside Sonos apps.  Anyone know how to get the button back? Tks. 

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    Mark P
    Mark P
    Retired Sonos Staff
    Nov 9, 2020 9:03 PM UTC

    Hi @sonnysideup.

    Welcome, thank you for reaching out to Sonos Community.

    And sharing this wonderful workaround.

    Other community members will surely find this very helpful.

    If you need help with any other information, please be sure to let us know.

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      HiRESrules
      Enthusiast II
      Dec 9, 2020 12:53 PM UTC

      This issue is still not fixed. Do you know when Sonos/Tidal will get this fixed please?

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      Mark P
      Mark P
      Retired Sonos Staff
      Dec 10, 2020 12:54 PM UTC

      Hi @HiRESrules.

      Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.

      Have you already tried @sonnysideup workaround?

      I have a workaround but you need the tidal app. Start playing “all tracks” on the tidal app, and switch the output device from mobile device to Sonos device and then change to specific rooms on Sonos.

      Let us know if it works. If you need help with any other information, please be sure to let us know.

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        HiRESrules
        Enthusiast II
        Dec 10, 2020 2:27 PM UTC

        Hi Mark P - that’s great, that’s worked...but I guess the main issue has to be resolved by Tidal and not sonos then? cheers

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          Mark P
          Mark P
          Retired Sonos Staff
          Dec 10, 2020 3:11 PM UTC

          Hi @HiRESrules.

          Welcome, thank you for reaching back to Sonos Community.

          Yap, it's a known issue right now with Sonos and Tidal and our software engineers are working with Tidal, but we don't have any timeframe to share.

          But glad it works with you also chears.

          If you need help with any other information, please be sure to let us know.

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          APMusic
          Lyricist I
          Dec 12, 2020 7:46 PM UTC

          I don’t think it a Tidal issue since I observed the same problem with a local music service - YouSee - in DK. So please Sonos software engineers go ahead troubleshooting. Looking forward🎸🎧🎻

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          controlav
          controlav
          Lead Maestro
          Dec 13, 2020 3:53 PM UTC

          I don’t think it a Tidal issue since I observed the same problem with a local music service - YouSee - in DK. So please Sonos software engineers go ahead troubleshooting. Looking forward🎸🎧🎻


          That just means the developers of YouSee made similar choices to the Tidal developers. Sonos have no control over what is in the lists of items that music services deliver to the app.

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