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Gabriel Dini
Contributor I
Oct 12, 2020 3:45 PM UTC

Play all not available in artist radio and top track (using Tidal)

Since last update, play all button is not available anymore in artist radios and top tracks. I have to play music by music. This is using Tidal inside Sonos apps.  Anyone know how to get the button back? Tks. 

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    17 replies

    JoeK34
    Lyricist I
    Oct 13, 2020 5:30 PM UTC

    I also have this problem. 

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      Moba
      Contributor II
      Oct 13, 2020 8:03 PM UTC

      An addition to this issue is that it is no longer possible to pick a song in the top songs list and listen to the following songs.

       

      /moba

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      controlav
      controlav
      Lead Maestro
      Oct 14, 2020 12:55 PM UTC

      Ask TIDAL to fix it. Looks like there was a regression in their SMAPI service.

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      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
        OliverBC
        Contributor I
        Oct 16, 2020 3:58 PM UTC

        Same problem here. Very annoying indeed! 

         

        Might drop Tidal altogether if it isn’t fixed soon. 

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          Moba
          Contributor II
          Oct 17, 2020 5:55 AM UTC

          I have just submitted a support request with Tidal. Hope that the can fix this bug quickly.

          /moba

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            digitaldocs
            Lyricist I
            Oct 18, 2020 5:55 AM UTC

            Yes - please fix. I’ve started to use Google’s service as it still works there …. But I want to use tidal

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            jwood7800
            Contributor I
            Oct 18, 2020 10:18 PM UTC

            Same here!!!

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            RChm
            Lyricist I
            Oct 30, 2020 11:11 PM UTC

            Yes, so annoying.  I want to play ALL the Top Tracks for the artist.  Agree that Tidal needs to fix this, and is one more reason not to continue subscribing….

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            Mark P
            Mark P
            Retired Sonos Staff
            Nov 1, 2020 4:34 PM UTC

            Hi All.

            Welcome, thank you for reaching out to Sonos Community, I totally understand where you all are coming from and I’m here to help.

            Sonos engineers investigate this issue and they found out that the Tidal Tops Tracks container for an artist will not show the Play All and Shuffle option.

            This can lead to some unwanted behavior and confusion because when selecting a track-only that one track will play and not the whole container.

            We are working with Tidal on a solution for this issue, but we don't have any timeframe to share.

            If you need help with any other information, please be sure to let us know.

             

             

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              sonnysideup
              Contributor I
              Nov 8, 2020 3:57 AM UTC

              I have a workaround but you need the tidal app. Start playing “all tracks” on the tidal app, and switch the output device from mobile device to Sonos device and then change to specific rooms on Sonos.

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