Play 5 Gen 2

2 replies
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I have a play 5 that sometimes blink a white light once e them dies and sometimes don’t even shows any light when plugged in the power ( it was working fine before)

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Paul AAnswer

Retired Sonos Staff

Hi @Jnbiazatti.

Welcome to the Sonos community and thanks for bringing this to our attention. Allow me to share with you my recommendation to help out.

Based on the provided situation, I would recommend contacting our technical support team for more in-depth troubleshooting steps or possible product replacement. It is best to contact our technical support team so they can take a look into what is the root cause of the issue for a permanent solution to be provided.

I’ll be more than happy to help if you have any other questions or concerns.

Thanks,

Help others find useful content by clicking the like button and selecting the best answer to your question

Paul AAnswer

Retired Sonos Staff

Hi @Jnbiazatti.

Welcome to the Sonos community and thanks for bringing this to our attention. Allow me to share with you my recommendation to help out.

Based on the provided situation, I would recommend contacting our technical support team for more in-depth troubleshooting steps or possible product replacement. It is best to contact our technical support team so they can take a look into what is the root cause of the issue for a permanent solution to be provided.

I’ll be more than happy to help if you have any other questions or concerns.

Thanks,

Help others find useful content by clicking the like button and selecting the best answer to your question

Airgetlam

Deleted

Bruce

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