Contributor I

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Odd behaviour when playing albums

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Sonos app on iPhone. Using Amazon Music to stream.
I go into ‘albums’ from the Home Screen. Some albums have a ‘play’ button which enables me to play the whole album. Some albums don’t have a ‘play’ button and you can only play one song at a time. Compare the two images below. It’s really irritating. What’s going on?

Amazon Music

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Ken_GriffithsAnswer

Ok, so the problem also exits on my wife’s android phone and when using the Sonos app on my Mac. Does this mean it’s something to do with the Sonos / Amazon Music link, rather than to do with our devices?

You could maybe try removing/reinstalling the Amazon Music Service from the Sonos App/System to see if that resolves it.

It perhaps might also be something on the local network that’s causing it - some kind of security/antivirus/firewall software on the router, or controller devices, perhaps - those were my other thoughts. It’s not something I’ve seen before with the controller App.

ratty

Sounds a bit weird. If you tap on track one “Vivian Comma” does it not start that track and load the rest of the album into the queue?

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Ken_Griffiths

@Jimbobs999,

I see you have a VPN connection open on your mobile controller, what happens if you switch off that connection?

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J

Jimbobs999Author

Contributor I

No - just plays the one song and stops.

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ratty

Fully exit the controller (swipe away from the background apps). Disable the VPN as suggested. Restart the controller.

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J

Jimbobs999Author

Contributor I

Further weirdness. If I use the search function to find the album, rather than going through the saved ‘albums’ link, then the ‘play’ button reappears:

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J

Jimbobs999Author

Contributor I

VPN disabled, phone turned off and on again for good measure. Problem persists.

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ratty

So does the pattern repeat for other albums in the ‘saved’ list? (I don’t bother with Amazon Music Unlimited.)

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J

Jimbobs999Author

Contributor I

It repeats with other albums - some have the magic ‘play’ button and some don’t. There doesn’t seem to be a discernible pattern. However it is always the same albums that have the missing ‘play’.

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Ken_Griffiths

I do use Amazon Unlimited, but have never seen the issue on my controller devices - maybe try an ‘App reset’ from "settings/app preferences” area. On reopening the App click through the usual opening screens and choose to connect back to the ‘existing system’. See if that fixes it.

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J

Jimbobs999Author

Contributor I

Ok, so the problem also exits on my wife’s android phone and when using the Sonos app on my Mac. Does this mean it’s something to do with the Sonos / Amazon Music link, rather than to do with our devices?

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