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No Sonos Architectural Speakers Detected

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I have 4 Sonos amps and 4 pairs of Sonance by Sonos speakers. 2 pairs are older and are detectable by the amps and 2 new pairs are not. The 2 pairs that are not detectable are brand new out of the box. The amps are from Sonos and the speakers were from Amazon so there is no question about authenticity. Why aren’t the speakers detectable? I haven’t been able to find an answer here.

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User12355356887644789098753337Answer

Lyricist II

The speakers work to play music but they are not detectable with the true play feature like my other 2 sets are. I have another set not installed here and don’t see any switch / dongle on them anywhere?

You should contact support as there has been a recent bug that caused this. you can find threads here on this such as;

Schlumpf

Virtuoso

@Huskie32

As far as I know the Sonance for Sonos speakers are equipped with some kind of „dongle“ to be ready for trueplay. Is it this what you mean by saying „not detected“?

Or are you failing to use the speakers at all when being wired to the amp?

Anyway I would contact Sonos support to run diagnostics and check this.

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Ralf

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Huskie32Author

Trending Lyricist I

The speakers work to play music but they are not detectable with the true play feature like my other 2 sets are. I have another set not installed here and don’t see any switch / dongle on them anywhere?

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Schlumpf

Virtuoso

The speakers work to play music but they are not detectable with the true play feature like my other 2 sets are. I have another set not installed here and don’t see any switch / dongle on them anywhere?

I don’t know how that dongle recognition technically is done in detail. I just heard there is some hardware (maybe tiny and build in just as an electronic chip) to make the speaker trueplay ready.
So my recommendation really is to contact Sonos support. I suppose they can check this ny doing some diagnostics.

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Ralf

U

User12355356887644789098753337Answer

Lyricist II

The speakers work to play music but they are not detectable with the true play feature like my other 2 sets are. I have another set not installed here and don’t see any switch / dongle on them anywhere?

You should contact support as there has been a recent bug that caused this. you can find threads here on this such as;

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Schlumpf

Virtuoso

But as you can read there the bug has been fixed. So first step should be to check your app and firmware for the latest updates.

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Ralf

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Huskie32Author

Trending Lyricist I

I have the latest app update and firmware updates so I don’t know? 🤷‍♂️

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AjTrek1

As you didn’t specify the speakers you own..do they meet the parameters below? Excerpt taken from this page at Sonos.com.

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Together Everyone Achieves More = T.E.A.M.

Schlumpf

Virtuoso

As you didn’t specify the speakers you own..do they meet the parameters below? Excerpt taken from this page at Sonos.com.

Good point @AjTrek1 👍🏻

We forgot to ask op if one pair of the speakers might be an outdoor set. 🙈

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Ralf

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Huskie32Author

Trending Lyricist I

The speakers are in ceiling Sonos by sonnance bought off Amazon. The amps bought from Sonos website.

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Airgetlam

Not all Sonance in ceiling speakers are the same. Sonos only recognizes some, I think they’re called Architectural speakers. Is this what you ordered from Amazon?

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Bruce

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