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new router

Forum|Forum|4 years ago
April 14, 2022
15 replies
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Xfinity/Comcast installed a new router. Everything is working fine except Sonos. I did not change any settings. I have the little white Sonos box and it is plugged into the router. I can see that Sonos is connected to my wi-fi network. I am running Sonos 2.

I am able to play songs through Sirius but when I try to play a playlist from my Music Library (organized in itunes), it says server not found and it cannot see my computer. I know that the computer name is correct.

What’s wrong?

Thanks for any help you can give me.

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Best answer by buzz

I suspect that your computer is upset about the new Gateway. In the computer’s world, it’s a new network. You’ll need to get your hands dirty. Here is an article about setting up a “Network Share”. I suspect that your computer defaulted to “Public” on the new network and access to network shares is blocked as the default security on this network. You have a “Private” network.

Windows 10 changed things a bit since the above SONOS article was published. I suggest that you right click on the windows icon on the bar and look for “System”. This will get you closer to where you need to go.

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C

cranneberryAuthor

Avid Contributor I

I thought I just sent a post but I don’t see it so I will repeat…

Before I saw your last post, I did more research and changed from Public to Private. I think you are right...my computer must have flipped to Public with the new router.

Then I went back to Sonos and it let me add Music folders, and updated my Music Library. I just played a few songs fom different Imported Playlists--no problems. I will do more testing tomorrow to see that everything is OK now.

Thanks so much for your help!

buzz

Grand Maestro

When your friend arrives have him or her set “reservations” for all of your regular network clients. This elevates these clients to a sort of VIP status and they will always be assigned the same address. This minimizes the risk of future duplicate addresses. As you read through the Community posts you’ll encounter lots of people who are struggling with indescribable, intermittent network issues, Most of these issues will go away after reboot and reservation.

Wireless issues are different.

Don’t believe those who are yelling “unstable product”. One might be able to (accidentally) get away with blindly replacing a router 100 times in a row, but after 101, when things are unstable, the assumption is always that “something broke”. In reality their luck simply ran out, The regulars here don’t have issues from one year to the next. We use address reservations and proper Wireless setup.

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cranneberryAuthor

Avid Contributor I

Reservations and Proper Wireless Setup when I can get together with my helpful friend.

In the meantime, while it appears that Sonos is working well, I do notice that there are a few Imported Playlists that are no longer in itunes but are still showing up in Sonos. Yes, I have updated my music library several times. These playlists are not a problem...I am just curious.

buzz

Grand Maestro

I’m not an iTunes user. I did find this article that might give you or your friend a hint about what’s going on.

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cranneberryAuthor

Avid Contributor I

This article looks like just what I need to clean things up, since my Imported Playlists also contain several exact duplicate playlists in Sonos. I think the problem is that many songs are duplicated in several folders on my computer--it’s a bit of a mess. I have 2 Users on my computer--I don’t need 2. It will be a huge undertaking to straighten it all out...I will need a couple of rainy days and lots of patience. I am just happy that Sonos is working great right now, so there’s no hurry.

Thanks!

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