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new router

Forum|Forum|4 years ago
April 14, 2022
15 replies
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Xfinity/Comcast installed a new router. Everything is working fine except Sonos. I did not change any settings. I have the little white Sonos box and it is plugged into the router. I can see that Sonos is connected to my wi-fi network. I am running Sonos 2.

I am able to play songs through Sirius but when I try to play a playlist from my Music Library (organized in itunes), it says server not found and it cannot see my computer. I know that the computer name is correct.

What’s wrong?

Thanks for any help you can give me.

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Best answer by buzz

I suspect that your computer is upset about the new Gateway. In the computer’s world, it’s a new network. You’ll need to get your hands dirty. Here is an article about setting up a “Network Share”. I suspect that your computer defaulted to “Public” on the new network and access to network shares is blocked as the default security on this network. You have a “Private” network.

Windows 10 changed things a bit since the above SONOS article was published. I suggest that you right click on the windows icon on the bar and look for “System”. This will get you closer to where you need to go.

Ken_Griffiths

I would check the path to the share and the login credentials and ensure that the netbios computer name is no longer than 15 alphanumeric characters and contains no special characters too.

You could even replace the computer name with the IP address in the Sonos library path, but if you do that, then I would suggest fixing the IP address in your new routers DHCP Reservation Table. Oh and don’t forget to re-index your library if you haven’t done that already, or if you make any changes.

buzz

Grand Maestro

After replacing a Gateway, reboot EVERYTHING on the network. It’s best if you power everything down, then restart in the following order:

Gateway
Network Switches, if any
Comcast “Pods” (While I don’t recommend using these, if you are stuck with them, at least try to use them)
Wired SONOS units
Wireless SONOS units
NAS, if any
Everything else

Allow each step to finish before moving to the next step.

At this point I expect that everything will be working and you should log-in to the router and reserve IP addresses for all regular network clients. You’ll need to go to Connected Devices and EDIT each device to select Reserved IP.

C

cranneberryAuthor

Avid Contributor I

Ken and Buzz--thank you for responding.

I should have mentioned that I am not very tech-savvy...I do not understand your instructions. I will have to get help from a friend to implement them.

Thanks!

buzz

Grand Maestro

Until your friend shows up, shut down everything on your network, then restart in the order above.

C

cranneberryAuthor

Avid Contributor I

I haven’t been able to reach my friend.

I have done some research and determined that I do not have any Network switches, Comcast PODS, or NAS.

EVERYTHING on my entire system is working fine except Sonos. And the ONLY feature not working on Sonos is my Music Library...Sonos cannot find the music files stored on my computer. Last night I listened to music on SiriusXM and it played just fine in all the rooms and also on my Roam.

I am wondering if I should remove all the folders in Settings>>Music Library Settings>> My Music Folders on Sonos, and then re-install them. FOR SURE I do not want to do anything that could cause more problems.

Your advice?

buzz

Grand Maestro

Do you use your computer as a SONOS controller? Is it a PC or Mac?

Do not Factory Reset anything without further consult.

C

cranneberryAuthor

Avid Contributor I

I launch Sonos from my computer (laptop PC), select the rooms where I want to listen (I have 7 Connects for speakers in 7 rooms, plus a Roam for taking outside), go to my Music Library and add some Imported Playlists to the queue, and start playing the music. Then I launch the Sonos app on my iphone and control volume from there while I move around in my house.

What makes me think I could Remove the folders and then Add them again is that I was the one that added them in the first place, when I set up Sonos initially. I can’t imagine it would be considered a Factory Reset. I am thinking that the new router might have a slightly different setting from the old router, that has altered the Paths to the music files.

BTW...my computer’s name is, and always has been, DELL-LAPTOP2019. Any problem with that?

buzz

Grand Maestro

You are correct, deleting the SONOS library setup is not a Factory Reset. There’s no harm in removing and adding folders to the library setup.

In your Gateway there is a function similar to the reception desk in a building. As clients enter the ‘building’ (network) they are given a number. This is their identity on the network. Replacing the Gateway trashes all of these identities. Unfortunately, there is no general notice sent out asking that everyone return to the desk and get a new number. As a result there may be duplicates if new assignments overlap the old numbers because the new Gateway is not yet aware of the full client list. You can imagine the chaos as clients try to grapple with “I didn’t order that!”, “Where’s my order?”, “… isn’t answering my request”, and on and on while some clients are using the old numbers. Rebooting your items forces clients to return to the registration desk and get a new, unique number from the new Gateway.

A confusing complication is that these numbers are “leased” and clients must return to the desk periodically and renew their number. Leases are typically 24 hours, but Xfinity tends to use one week leases. As a user you could be struggling with the mayhem created by duplicate numbers, but as clients renew, the duplicates may be eliminated over time. This results in a user complaining that something was not working yesterday, but today everything is fine.

C

cranneberryAuthor

Avid Contributor I

Your analogy is terrific! Really helps to understand what is going on inside.

I Removed the music folders. But when I tried to Add folders, I got the same message that my computer cannot be found. I know the computer name is correct, so why can’t Sonos see it?

Could there be a firewall in the new router that is blocking it?

How do I tell Sonos to work with my computer? And how do I tell my computer to let in Sonos?

buzzAnswer

Grand Maestro

I suspect that your computer is upset about the new Gateway. In the computer’s world, it’s a new network. You’ll need to get your hands dirty. Here is an article about setting up a “Network Share”. I suspect that your computer defaulted to “Public” on the new network and access to network shares is blocked as the default security on this network. You have a “Private” network.

Windows 10 changed things a bit since the above SONOS article was published. I suggest that you right click on the windows icon on the bar and look for “System”. This will get you closer to where you need to go.

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