Contributor I

Answered

New Asus RT-AX82U/AX5400 Router Sonos System Not Showing Any Recommendations?

Forum|Forum|5 years ago
December 5, 2020
73 replies
7350 views

Background:

Family Room: AMP w/Sonos ONE (pair as surrounds)

Backyard: Connect(gen2)

Asus RT-AX82U/AX5400 Router

After installing new router and updating the wifi settings, the Sonos App (S2) does one of the following: 1) stays grey and doesn’t show up 2) only shows the Connect 3) Works perfectly for 3-5 seconds and then the system dissapears.

I've gone in and adjusted the router settings as recommended in various help sections, turned off the auto-priority/QoS settings in the router, updated the channel to Ch6 within the 2.4 channel, did the whole direct plug ethernet cord into the amp, and ONE speaker to update the wifi information directly as recommended. Also rebooted all sonos products.

The only thing working right now is the family room because it feeds audio in from the TV.

Any recommendations or links would be helpful...spent the last few days becoming a fake fix-it dude.

Thanks!

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Best answer by Toad74

Thanks @controlav for pointing me in the right direction!!!

Rolling back the Asus firmware for my RT-AX82U router from

Version 3.0.0.4.384.10177

2020/11/26

to

Version 3.0.0.4.384.9948

2020/11/03

has allowed all three of my SONOS speakers function as expected.

@controlav

Show previous replies

Ken_Griffiths

Just use SonosNet (‘wired’) mode and avoid all these complications.

My speaker is far away from any ethernet connections. Would one of these bridges solve my issue: https://www.amazon.com/Sonos-Wireless-Network-Discontinued-Manufacturer/dp/B000X1TS54 (i.e. connect bridge to ethernet and speaker to bridge)?

Note: the older Sonos ‘Bridge’ only works with an S1 System/App - it does not work with S2. An S2 system will work with its successor, the Sonos ‘Boost’

Long Beach Cliff MayAuthor

Contributor I

I returned the router and purchased an Archer AX-11000 from Costco. Zero issues and now I have super long range 2g band and two 5g WiFi bands. This thing is awesome.

L

LRNZ09

Lyricist I

Hi everyone! I know the thread has been solved already, but I'd like to share my experience with my Asus GT-AX6000 and the settings that helped me resolve the connection issues.

Perhaps it might benefit someone in the future, especially considering my multiple attempts to seek help from Sonos support (both chat and phone) were unproductive. Initially, they informed me that the product, a SYMFONISK floor lamp, wasn't compatible with Wi-Fi 6 routers, essentially implying it was my problem, and I was on my own.

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