Contributor I

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New Asus RT-AX82U/AX5400 Router Sonos System Not Showing Any Recommendations?

Forum|Forum|5 years ago
December 5, 2020
73 replies
7348 views

Background:

Family Room: AMP w/Sonos ONE (pair as surrounds)

Backyard: Connect(gen2)

Asus RT-AX82U/AX5400 Router

After installing new router and updating the wifi settings, the Sonos App (S2) does one of the following: 1) stays grey and doesn’t show up 2) only shows the Connect 3) Works perfectly for 3-5 seconds and then the system dissapears.

I've gone in and adjusted the router settings as recommended in various help sections, turned off the auto-priority/QoS settings in the router, updated the channel to Ch6 within the 2.4 channel, did the whole direct plug ethernet cord into the amp, and ONE speaker to update the wifi information directly as recommended. Also rebooted all sonos products.

The only thing working right now is the family room because it feeds audio in from the TV.

Any recommendations or links would be helpful...spent the last few days becoming a fake fix-it dude.

Thanks!

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Best answer by Toad74

Thanks @controlav for pointing me in the right direction!!!

Rolling back the Asus firmware for my RT-AX82U router from

Version 3.0.0.4.384.10177

2020/11/26

to

Version 3.0.0.4.384.9948

2020/11/03

has allowed all three of my SONOS speakers function as expected.

@controlav

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controlav

Lead Maestro

I received words from an old Asus engineer. He told me that Sonos has been tinkering way outside the wifi standards and making use of unreliable protocol parameters since years back. Asus has since a long time discouraged wifi-product developers from making themselves dependent on these parameters.

Last year Asus rolled out firmware which effectively plugged these “holes”. For security- and stability reasons, they do not plan to reinstall those holes in the future. Instead, Asus leave it to any developers of wifi devices to follow protocol standards.

Personally, I think this says a lot. Sonos probably had some good coders employed a few years ago. They should have kept them.

This also explains all observations reported here in the Sonos discussion forum. I just ordered a pair of Apple HomePod minis.

I call BS on what this ASUS engineer claims. If there was a grain of truth in this, why would a factory reset of a router cause it to suddenly work correctly?

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

B

bruvva74

Lyricist III

OK I’ve finally had some joy here. I actually bought a Boost (which I also couldn’t get working - another story..). However, whilst working through the Boost issue, the Sonos tech on the phone asked me if it was viable to plug one of my devices directly in to the router and switch the SonosNet to wired. We tried this and all of the Sonos devices (old and new) happily joined again - and stayed joined.

I am now running the latest Asus firmware and all working ok.

As for the Boost - it’s going back but I guess if we ever move to a larger house I may need to revisit. For now though all good.

@bruvva74 What does “switch the SonosNet to wired” mean? I’m not familiar with the SonosNet concept. Is that some kind of setting in the Sonos app? Also, did you have to go through this wiring process for each of your Sonos devices, or just the one mentioned above? Could you please explain?

He means he wired one speaker to his router to create SonosNet. In a wired setup, the wired product will broadcast a dedicated wireless network (SonosNet) that your Sonos products will use. Surround speakers or Sub cannot be used as the single wired product.

You do not need to wire all your speakers, one is sufficient, but having multiple sonos speakers wired to the router can result in a more stable system. A Sonos Boost can also be used to create SonosNet where no speaker is near the router.

Thanks for responding to Arrbie Mr. T - couldn’t have put it better myself. :)

S

Spikecast

Lyricist II

Hey guys,

Asus AX82U user here - has anyone tried the new firmware to see if it works with the sonos one?

Version 3.0.0.4.386.46061

2022/01/12 55.26 MBytes

ASUS RT-AX82U Firmware version 3.0.0.4.386.46061
Security
- Fixed string format stacks vulnerability
- Fixed cross-site-scripting vulnerability
- Fixed informational vulnerability.
Thanks to Howard McGreehan.

-Fixed SQL injection vulnerability
-Fixed json file traversal vulnerability
-Fixed plc/port file traversal vulnerability
-Fixed stack overflow vulnerability
Thanks to HP of Cyber Kunlun Lab

-Fixed authenticated stored XSS vulnerability
Thanks to Luke Walker – SmartDCC

-Fixed LPD denial of service vulnerability
-Fixed cfgserver heap overflow vulnerability
-Fixed cfgserver denial of service vulnerability
Thanks to TianHe from BeFun Cyber Security Lab.

Added more ISP profile
Digi 1 - TM
Digi 2 - TIME
Digi 3 - Digi
Digi 4 - CTS
Digi 5 - ALLO
Digi 6 - SACOFA
Maxis - CTS
Maxis - SACOFA
Maxis - TNB/ALLO

Fixed AiMesh guest network issues.
Fixed DDNS issues where the WAN IP is IPv6
Fixed UI bugs in Administration --> feedback.
Fixed time zone error.
Improved the connection stability.

Please unzip the firmware file first then check the MD5 code.
MD5:d2deab6adbbb2c89545dffb662eae3ee

J

Jarrodbooth

Trending Lyricist I

Has anybody tried this latest firmware?

My router came with 43575 and it’s working okay, with some dropouts. Would be interested to see if the latest one works better.

Still much better than my Google Wifi, which barely worked at all. Spot the common denominator...

S

Spikecast

Lyricist II

Has anybody tried this latest firmware?

My router came with 43575 and it’s working okay, with some dropouts. Would be interested to see if the latest one works better.

Still much better than my Google Wifi, which barely worked at all. Spot the common denominator...

I’ve just installed the new firmware on the ASUS AX82U and can confirm it works perfectly with our Sonos ARC and Sonos One speakers, where as previous versions our ONE would not connect.

J

Jarrodbooth

Trending Lyricist I

Has anybody tried this latest firmware?

My router came with 43575 and it’s working okay, with some dropouts. Would be interested to see if the latest one works better.

Still much better than my Google Wifi, which barely worked at all. Spot the common denominator...

I’ve just installed the new firmware on the ASUS AX82U and can confirm it works perfectly with our Sonos ARC and Sonos One speakers, where as previous versions our ONE would not connect.

Great, thank you. I’ll give it a go.

S

Spikecast

Lyricist II

Has anybody tried this latest firmware?

My router came with 43575 and it’s working okay, with some dropouts. Would be interested to see if the latest one works better.

Still much better than my Google Wifi, which barely worked at all. Spot the common denominator...

I’ve just installed the new firmware on the ASUS AX82U and can confirm it works perfectly with our Sonos ARC and Sonos One speakers, where as previous versions our ONE would not connect.

Great, thank you. I’ll give it a go.

Let me know how you get on!

T

tomatosaltloghelmet

Lyricist I

Any news here? I have a Sonos Play:1 and a RT-AX82U wireless router with 3.0.0.4.386_46061 firmware. I see the Sonos connected as a client on the router settings (2.4GHz), but no devices on the network can talk to it. I have airwave fairness disabled on both bands.

I tried reseting the Sonos and the setup succeeded but the app can’t see it afterwards.

ratty

Just use SonosNet (‘wired’) mode and avoid all these complications.

T

tomatosaltloghelmet

Lyricist I

Just use SonosNet (‘wired’) mode and avoid all these complications.

My speaker is far away from any ethernet connections. Would one of these bridges solve my issue: https://www.amazon.com/Sonos-Wireless-Network-Discontinued-Manufacturer/dp/B000X1TS54 (i.e. connect bridge to ethernet and speaker to bridge)?

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