Contributor I

Answered

New Asus RT-AX82U/AX5400 Router Sonos System Not Showing Any Recommendations?

Forum|Forum|5 years ago
December 5, 2020
73 replies
7350 views

Background:

Family Room: AMP w/Sonos ONE (pair as surrounds)

Backyard: Connect(gen2)

Asus RT-AX82U/AX5400 Router

After installing new router and updating the wifi settings, the Sonos App (S2) does one of the following: 1) stays grey and doesn’t show up 2) only shows the Connect 3) Works perfectly for 3-5 seconds and then the system dissapears.

I've gone in and adjusted the router settings as recommended in various help sections, turned off the auto-priority/QoS settings in the router, updated the channel to Ch6 within the 2.4 channel, did the whole direct plug ethernet cord into the amp, and ONE speaker to update the wifi information directly as recommended. Also rebooted all sonos products.

The only thing working right now is the family room because it feeds audio in from the TV.

Any recommendations or links would be helpful...spent the last few days becoming a fake fix-it dude.

Thanks!

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Best answer by Toad74

Thanks @controlav for pointing me in the right direction!!!

Rolling back the Asus firmware for my RT-AX82U router from

Version 3.0.0.4.384.10177

2020/11/26

to

Version 3.0.0.4.384.9948

2020/11/03

has allowed all three of my SONOS speakers function as expected.

@controlav

Show previous replies

controlav

Lead Maestro

I have a quick follow up, has anyone tried implementing a boost to their system?

Presumably the hard wired connection and dedicated separate network would allow all speakers to work?

just considering my options because I want to be able to use my system without having old firmware on my router!

I would just get a new router, clearly this Asus range has some major trouble with actually passing network packets in the correct manner and they seem incapable of fixing it.

An AmpliFi Instant costs the same as a Boost.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

J

JonW77

Lyricist I

Just wanted to thank the community here for finding this out. I was pulling my hair out trying to get everything to work; speakers kept dropping off, music services dropping off, and occasional playing would stop every 3 seconds.

I’ve reverted my RT-AX82U router to 3.0.0.4.384.9948 and it worked for me too. The SONOS support pages do suggest turning the AirTime Fairness setting to off (which is definitely the default in .9948 - not sure about others?), but I don’t think that works here.

If anyone does get success with a later firmware please re-post here. I’m not missing out on anything from the updates until the most recent beta’s security patch (9.0.0.4.386.41994) but I’m keen to get that in as soon as I can. I’ve emailed ASUS customer support but feel it unlikely I will get anywhere as they likely have raw performance as their target.

A

ADBisto

Lyricist I

Hi,

I have been using a power line as i couldn’t get the Sonos to work on my Asus RT-AX86U running 3.0.0.4.386_42095 but i just disabled QoS and everything now works over wifi..

airtime fairness is disabled

A

andschwa

Lyricist I

Tried the latest, but it brought back the old issues. Rolled back to 3.0.0.4.384.9948 and its working again. Thinking of picking up a new router. The beta has some critical security needed for this router.

Good idea. I personally recommend the AmpliFi HD as it is super reliable, created by a highly regarded network company, and offers mesh extenders if you need those.

The AmpliFi HD has a buggy dual-band and doesn’t support WiFi 6. I literally just replaced it with an Asus RT-AX3000, which works perfectly with proper dual-band for all my devices, it easily pulls 700 mbps down throughout my house (over twice what the HD could do). Everything except Sonos works like a charm, so I think this is on Sonos.

controlav

Lead Maestro

The AmpliFi HD has a buggy dual-band and doesn’t support WiFi 6. I literally just replaced it with an Asus RT-AX3000, which works perfectly with proper dual-band for all my devices, it easily pulls 700 mbps down throughout my house (over twice what the HD could do). Everything except Sonos works like a charm, so I think this is on Sonos.

Given all the posts/threads here about Asus not working correctly, and your single comment about some alleged issue with the AmpliFi HD, I can only LOL at your claim. While I have a totally reliable system.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

J

Jeremy75

Lyricist II

hi all, thank you all who contributed constructively here. I too have a Asus router AX88U and had dropped connections with my beam + sub + 2 SL Ones. it happens whenever i turn on my guest network. Even after i deactivate the guest network, the sonos will go missing. Never understood why. I tried all the solutions suggested here excluding rolling back the firmware. Nothing has really worked. But i tried to update my firmware to

Version 3.0.0.4.386.42819

2021/04/29

after the firmware update, i did a factory restore of my router.

I also deleted all my sonos speakers and re add them.

So far so good. I have not tried turning on the guest network as i am tired of all these troubleshooting and my family have been complaining that i keep bringing down the internet/speakers to troubleshoot. haha. FINGERS crossed!

B

belgiumcookieman

Lyricist II

I have a RT-AX82U and just got a Beam. Have the same problem with the current latest Firmware Version:3.0.0.4.386_41700. Anyone find an Asus support post about this? Does someone at Sonos know what these routers could be blocking or at least confirm there is a ticket open with them?

BTW Sonos team, https://support.sonos.com/s/article/41?language=en_US needs an update to reflect this clear incompatibility.

p.s. holding onto the Beam and have it connected to my ISP’s cheap DLS ZTE wifi router for now… but for security reasons, not all the family gets access.

Corry P

Sonos Staff

Hi @belgiumcookieman

BTW Sonos team, https://support.sonos.com/s/article/41?language=en_US needs an update to reflect this clear incompatibility.

Thanks for pointing that out - I’ll ask for the page to be updated.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

I

imsyans

Lyricist I

thanks everyone for your awesome help in this thread. . couple of months ago I got the RT - AX58U and updated the firmware to the latest available one. I had the same issues with my Sonos soundbar. . I rolled back to the firmware provided in this thread and they were working again.

Yesterday I tried the latest firmware 3.0.0.4.386_42095 and did a complete reset after update (administration - > Restore / Save / Upload Setting ->Factory Reset ) . so far all my Sonos products are working and I don't have any connection issues.

Hope this information helps.

B

belgiumcookieman

Lyricist II

Hi @belgiumcookieman

BTW Sonos team, https://support.sonos.com/s/article/41?language=en_US needs an update to reflect this clear incompatibility.

Thanks for pointing that out - I’ll ask for the page to be updated.

To clarify, are you updating the doc because Sonos will not be able to work with Asus to fix the problem or is it a temporary placeholder? I would really appreciate it if Sonos were seeking a solution with ASUS and I would be also pleased to know that ASUS are making progress. Is there interest and resources to fix this issue?

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