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Long Beach Cliff May
Long Beach Cliff May
Contributor I
December 5, 2020
Answered

New Asus RT-AX82U/AX5400 Router Sonos System Not Showing Any Recommendations?

  • December 5, 2020
  • 73 replies
  • 7348 views

Background:

Family Room: AMP w/Sonos ONE (pair as surrounds)

Backyard: Connect(gen2)

Asus RT-AX82U/AX5400 Router

After installing new router and updating the wifi settings, the Sonos App (S2) does one of the following: 1) stays grey and doesn’t show up 2) only shows the Connect 3) Works perfectly for 3-5 seconds and then the system dissapears.

I've gone in and adjusted the router settings as recommended in various help sections, turned off the auto-priority/QoS settings in the router, updated the channel to Ch6 within the 2.4 channel, did the whole direct plug ethernet cord into the amp, and ONE speaker to update the wifi information directly as recommended. Also rebooted all sonos products.

The only thing working right now is the family room because it feeds audio in from the TV.

Any recommendations or links would be helpful...spent the last few days becoming a fake fix-it dude.

 

Thanks!

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    Best answer by Toad74

    Thanks @controlav for pointing me in the right direction!!!

     

    Rolling back the Asus firmware for my RT-AX82U router from

    Version 3.0.0.4.384.10177

    2020/11/26 

    to 

    Version 3.0.0.4.384.9948

    2020/11/03 

    has allowed all three of my SONOS speakers function as expected.

     

    @controlav

    73 replies

    Show previous replies
    BunkMuffin
    Contributor I
    February 1, 2021

    Just joining the party and rolling back to 384.9948. Fingers crossed. 

    I’ve lost a weekend faffing. So hopefully it’ll work.

    Rotus
    Lyricist I
    February 3, 2021

    Just wanted to say the rollback to 3.0.0.4.384_9918 seems to have also worked for me. I unplugged all my Sonos devices and rolled back the firmware on my router. So far so good!

    KB123
    Lyricist I
    February 5, 2021

    We have an RT-AX82U router and were having the same issues too. As well as rolling back firmware, the new beta version  seems to work too - 9.0.0.4.386_41994

    DeathEvil
    Lyricist I
    February 7, 2021

    We have an RT-AX82U router and were having the same issues too. As well as rolling back firmware, the new beta version  seems to work too - 9.0.0.4.386_41994

    I tried the latest beta, and although I can set it up wirelessly (by first going wired, and configuring it), it still glitches out whenever I try to use amazon music, setup google assistant, or even stream sonos radio. Again, this is on RT-AX82U with latest beta firmware. The fairness setting is disabled by default for both 2.4 and 5 bands.

    Rotus
    Lyricist I
    February 22, 2021

    We have an RT-AX82U router and were having the same issues too. As well as rolling back firmware, the new beta version  seems to work too - 9.0.0.4.386_41994

     

    Tried the latest, but it brought back the old issues. Rolled back to 3.0.0.4.384.9948 and its working again. Thinking of picking up a new router. The beta has some critical security needed for this router.

    controlav
    controlav
    Lead Maestro
    February 23, 2021

    Tried the latest, but it brought back the old issues. Rolled back to 3.0.0.4.384.9948 and its working again. Thinking of picking up a new router. The beta has some critical security needed for this router.

    Good idea. I personally recommend the AmpliFi HD as it is super reliable, created by a highly regarded network company, and offers mesh extenders if you need those.

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    rahyman
    Lyricist I
    March 11, 2021

    Hi

    have tried everything, the only thing that works is:

     

    Rolling back the Asus firmware for my RT-AX82U router from

    Version 3.0.0.4.384.10177

    2020/11/26 

    to 

    Version 3.0.0.4.384.9948

    2020/11/03 

     

    /Rahyman

    luke777
    Contributor I
    March 18, 2021

    I just got a Beam, and router Asus RT-AX58u, the BEAM always disconnecting from wifi, I tried everything I read here on the Sonos community about Asus routers, especially the RT ones, I decided to update to the latest firmware so after the update same problems, beam disconnecting again...i read somewhere here to try a router factory reset, so I did that and BAM the Beam is working well, not disconnecting anymore.

    I suggest you guys try this router factory reset after firmware update.

      moonrises
      Lyricist I
      March 25, 2021

      UPDATE: I found the upload feature in the admin settings of the router and uploaded it there, so far it seems to be working. Has anybody contacted ASUS about this issue?

       

      Quick question… How do you get the rescure mode activated on the AX82U?

      I’ve tried plugging in and holding RESET until the power indicator flashes slowly, I also have the 2.4Ghz light strobing; however, when I try to upload the firmware shown above, the software states the router is not in recovery mode!

      Any help would be appreciated, my Sonos system is currently bricked.

      TIA

      /Simon

      moonrises
      Lyricist I
      March 25, 2021

      I have a quick follow up, has anyone tried implementing a boost to their system?

      Presumably the hard wired connection and dedicated separate network would allow all speakers to work?

      just considering my options because I want to be able to use my system without having old firmware on my router!

      Show more replies
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