Contributor I

Answered

New Asus RT-AX82U/AX5400 Router Sonos System Not Showing Any Recommendations?

Forum|Forum|5 years ago
December 5, 2020
73 replies
7348 views

Background:

Family Room: AMP w/Sonos ONE (pair as surrounds)

Backyard: Connect(gen2)

Asus RT-AX82U/AX5400 Router

After installing new router and updating the wifi settings, the Sonos App (S2) does one of the following: 1) stays grey and doesn’t show up 2) only shows the Connect 3) Works perfectly for 3-5 seconds and then the system dissapears.

I've gone in and adjusted the router settings as recommended in various help sections, turned off the auto-priority/QoS settings in the router, updated the channel to Ch6 within the 2.4 channel, did the whole direct plug ethernet cord into the amp, and ONE speaker to update the wifi information directly as recommended. Also rebooted all sonos products.

The only thing working right now is the family room because it feeds audio in from the TV.

Any recommendations or links would be helpful...spent the last few days becoming a fake fix-it dude.

Thanks!

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Best answer by Toad74

Thanks @controlav for pointing me in the right direction!!!

Rolling back the Asus firmware for my RT-AX82U router from

Version 3.0.0.4.384.10177

2020/11/26

to

Version 3.0.0.4.384.9948

2020/11/03

has allowed all three of my SONOS speakers function as expected.

@controlav

Paul A

Retired Sonos Staff

Hi @Long Beach Cliff May.

Welcome to the Sonos community and thanks for bringing this to our attention. Allow me to share with you some workarounds on how to work things out.

Hi @Long Beach Cliff May .

Welcome to the Sonos community and thanks for bringing this to our attention. Allow me to share with you some workarounds on how to work things out.

Our engineering team have been made aware of some ASUS RT series router that causes some issues with Sonos and has provided some work arounds. Let me share with you these troubleshooting steps to get things sorted.

First is we need to download the Asus App through this provided link.
Once the Asus app have been downloaded, Let us connect to the Asus router’s WiFi network and open the Asus app.
On the Asus app look and tap on devices.
Scroll to the blocked devices and look for Sonos and tap on it to open a new menu.
On the newly opened menu, look and tap on Disable Block Internet Access.

I hope this helps.

Please keep me posted on the progress and let me know how it goes. Here in the community, everyone is welcome.

Thanks,

Help others find useful content by clicking the like button and selecting the best answer to your question

T

Toad74

Contributor I

Very much the same issue here with this same router. Has there been any progress on ising this router?

controlav

Lead Maestro

Asus seem to be unable to produce router software that is compatible with Sonos:

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

T

Toad74Answer

Contributor I

Thanks @controlav for pointing me in the right direction!!!

Rolling back the Asus firmware for my RT-AX82U router from

Version 3.0.0.4.384.10177

2020/11/26

to

Version 3.0.0.4.384.9948

2020/11/03

has allowed all three of my SONOS speakers function as expected.

@controlav

controlav

Lead Maestro

If its not too late, I would suggest returning it and buying my fave, an AmpliFi HD.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

K

kilfinan

Contributor III

I have exactly the same issue. Purchased an RT-AX82U and have been unable to get my Play1 to operate properly. Connection is flaky. When I used the Sonos2 app originally to try to set it up the Sonos wifi network didn’t show on the network list.

I’ve tried all the advice with no success. No thinking of going back to my old router as that worked first time!

Any advice appreciated.

Thanks

Paul A

Retired Sonos Staff

Hi @kilfinan.

Welcome to the Sonos community and thanks for reaching out to us. Allow me to share some information to help you out.

I would like to share with you a reply i have posted above as the work around for Sonos to work with Asus Rt series router.

Hi @Long Beach Cliff May.

Welcome to the Sonos community and thanks for bringing this to our attention. Allow me to share with you some workarounds on how to work things out.

Hi @Long Beach Cliff May .

Welcome to the Sonos community and thanks for bringing this to our attention. Allow me to share with you some workarounds on how to work things out.

Our engineering team have been made aware of some ASUS RT series router that causes some issues with Sonos and has provided some work arounds. Let me share with you these troubleshooting steps to get things sorted.

First is we need to download the Asus App through this provided link.
Once the Asus app have been downloaded, Let us connect to the Asus router’s WiFi network and open the Asus app.
On the Asus app look and tap on devices.
Scroll to the blocked devices and look for Sonos and tap on it to open a new menu.
On the newly opened menu, look and tap on Disable Block Internet Access.

I hope this helps.

Please keep me posted on the progress and let me know how it goes. Here in the community, everyone is welcome.

Thanks,

Here is also a post from @controlav’s post regarding his recomendations.

Asus seem to be unable to produce router software that is compatible with Sonos:

I hope these pieces of information helps.

Please let me know how it goes and keep me posted.

Thanks,

Help others find useful content by clicking the like button and selecting the best answer to your question

M

Mukei

Lyricist I

Having the exact same issues, I have not tried changing the firmware, but I’ll have a look to it tonight.

@Paul A Your recommendation are not suitable.

No one said the device were blocked by the router. What you suggest would fit if the user would have “Blocked” the device at some point which is not the case.

The devices are not blocked, at least not from a user point of view, but the router might be blocking some port, or acting on the channel etc in a way the interferes with Sonos...

K

Koenis

Lyricist I

I have been struggling for a week and thankfully came across this message and installing

Version 3.0.0.4.384.9948

2020/11/03 works for me also!!

J

jktr

Lyricist I

Add RT-AX58U to the list, bought a new router a week ago updated firmware connected everything including Sonos system.

Devices show connected in router interface but wouldn’t stay connected to the Sonos App. Found this thread reverted to version 3.0.0.4.384_9918 from 11/03 and it’s working great now.

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