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Trending Lyricist I
May 11, 2024
Answered

New App and Sonos Port… Any issues?

  • May 11, 2024
  • 21 replies
  • 1313 views

Anyone experiencing issues with the new app and Sonos port?
 

i’m looking to buy one but concerned it may have connectivity issues like the boost.

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Best answer by m-m-i

I have a Port. I’m listening to my desktop Genelec 8010s through it as I type, works perfectly normally streaming from the new mobile app, the new web app, the desktop S2 app and via AirPlay.

One caveat is there currently seems to be no way to configure line-out level, the setting is not available in the new apps currently and not configurable via the desktop app either. The only other feature I believe might be missing that is listed here is mono output. Line-in source level and delay are working fine.

Mine is already set up so this is not an issue, but I’m not sure what the default is for line-out level. Maybe this is configurable when initially you add the device, I am not sure.

21 replies

Contributor I
May 20, 2024

Yeap, 

Trying to link a Port to a Yamaha R-N600A amplifier/receiver, on the plus side I could get the Port to communicate with Beam and surrounds and play CD’s / LP’s  - However, 

The app is a mess. 

The options to configure line-out to allow the volume control on the receiver appear to be missing from the app (only options relating to line-in are there) therefore volume control is only available from the appallingly bad app.

I’d hold onto your £330 until they remedy this mess.

Prominent Collaborator I
May 21, 2024

I would not recommend buying any Sonos products.  Especially now.  They have broken the app that runs it, so it’s a nightmare.  They could not care less about their customers - not the kind of company you want to get in bed with.  Hold off or look elsewhere. 

Avid Contributor III
May 27, 2024

Don’t, I had one. I have a Lumin streamer now, goodbye Sonos.

Mdhowes
Avid Contributor II
June 2, 2024

No line in functionality on new app renders my whole home Vinyl audio null and void. Cambridge or maybe whim ultra in my sights

 

Headliner I
June 2, 2024

My advice is don't change anything until the app is fixed.

I ignored this advice yesterday because we needed to move some furniture in one of our rooms. 

I ended up spending 3 hours getting 2 Era 100s and a Sub Mini working with a Beam in a different room.

May have been a coincidence but from now until the complaints about the app stop I'm making no changes to my system.

 

Lyricist II
August 7, 2024

I think I figured it out guys!  I have been trying to add this port for 4 hours to a system where I have 8 of these at my job site and no luck. so I brought one back home with me and same problem, so this is what I did  

***DO NOT plug an Ethernet cable into Sonos port and DO NOT use your own wifi. Then in the app, click on add new speaker/ component like you would normally do and select the product you wish to add. since you ARE NOT plugged into router/switch etc or on wifi, the app will ask if you want to use ***SONOS WIFI ! Click yes and I had no problem adding it to my home system normally. It even asked to update the Sonos port which was successful on the first try. 
 

hope thus helps you all

Lyricist I
August 8, 2024

I have two PLAY:1 speakers that have been working fine for at least 7 years.  A few weeks ago I found that suddenly I couldn’t connect my cell phone app to the speakers, so I contacted Sonos for help.  I worked for 3 hours with two Sonos techs and managed to get the speakers re-connected, but there was no way to connect to any radio stations or streaming services!  The 2nd tech finally gave up when I asked to speak with a supervisor.  The tech told me that Sonos was having many difficulties with the updates that the company had made to its cell phone app.  Now Sonos has escalated my problem up to a higher level, and I’m waiting to see what they want to do next (8 Aug 24).

Lyricist I
September 3, 2024

My Sonos Port used to work with my record player without issues until very recently with version 16.3.1 (build 80.1-55240). 
With the latest and current version of the app I can see the line-out and configure it but the problem is that there’s no signal out.

I’ve tried resetting to factory settings and that would bring the sound back, but once turned off and turned on in the following day it’s back to no sound.

The second reset has worked again… but I’m not going to be resetting and reconfiguring my device every time I want to play a record.

I don’t know what else to do, anyone at Sonos can provide any help?

Schlumpf
Virtuoso
September 3, 2024

@miguelsanchez 

Can you please specify the problem…

Where should audio from Ports input source play? On Ports room itself via the digital or analogue output? Or via wireless network on another room?

I think line in autoplay option is activated and set correctly to your destination room?! But it should because otherwise the first attempt after resetting also wouldn’t work. 

 

Ralf
Lyricist I
September 3, 2024

@Schlumpf the wired analogue audio output from Port to the amplifier that has the wired speakers doesn’t work, Port is not able to stream audio to other speakers (Era 300, Arc) 

I’ve tested connecting the record player directly to my amp and it works fine. If I plug it to the Port instead (record player → Port → amplifier) then no sound at all.