Trending Lyricist I

Answered

New App and Sonos Port… Any issues?

Forum|Forum|2 years ago
May 11, 2024
21 replies
1313 views

Anyone experiencing issues with the new app and Sonos port?

i’m looking to buy one but concerned it may have connectivity issues like the boost.

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Best answer by m-m-i

I have a Port. I’m listening to my desktop Genelec 8010s through it as I type, works perfectly normally streaming from the new mobile app, the new web app, the desktop S2 app and via AirPlay.

One caveat is there currently seems to be no way to configure line-out level, the setting is not available in the new apps currently and not configurable via the desktop app either. The only other feature I believe might be missing that is listed here is mono output. Line-in source level and delay are working fine.

Mine is already set up so this is not an issue, but I’m not sure what the default is for line-out level. Maybe this is configurable when initially you add the device, I am not sure.

M

m-m-iAnswer

Enthusiast I

I have a Port. I’m listening to my desktop Genelec 8010s through it as I type, works perfectly normally streaming from the new mobile app, the new web app, the desktop S2 app and via AirPlay.

One caveat is there currently seems to be no way to configure line-out level, the setting is not available in the new apps currently and not configurable via the desktop app either. The only other feature I believe might be missing that is listed here is mono output. Line-in source level and delay are working fine.

Mine is already set up so this is not an issue, but I’m not sure what the default is for line-out level. Maybe this is configurable when initially you add the device, I am not sure.

Bumper

FYI People are having difficulty adding new Sonos devices with the new app. If you have access to the old app you should be good.

T

Travalanche

Lyricist I

We have been unable to setup any new customers with iPhones. It forces you to update app to add new products. I’ve spend hours at clients homes today with no luck lost 3 new Sonos sales today. Only managed to get 1 Beam working ports says unable to register to account.

Bumper

We have been unable to setup any new customers with iPhones. It forces you to update app to add new products. I’ve spend hours at clients homes today with no luck lost 3 new Sonos sales today. Only managed to get 1 Beam working ports says unable to register to account.

Sonos has royally f’d this up. So many posts here and many more on Reddit with the same issue.

S

SuiteAudio

Lyricist I

Hello everyone. I've been using Sonos for 15 years and the latest update is the worst in history. Mark error in everything. Can't find the system. You lower the volume and it turns up on its own. You make a group and it says it is incompatible. etc. I hope they solve it soon

J

JCZE1266

Contributor I

Im doing a new job myself, i can add Sonos amps, but can not add sonos ports. this is ridiculous

A

antonbasic

Lyricist I

After 2 hours with support rebooting routers and reinstalling apps they said that there are some issues with the new app, checked out this forum and seems like that should’ve been the first thing they told me on the phone 🤦‍♂️ now sitting here with a new speaker that I can’t use until they fix the app issues.

N

NickT123

Lyricist II

Looks like we’re missing audio compression settings and the fixed volume options for the Port.

M

MiamiAuthor

Trending Lyricist I

We have been unable to setup any new customers with iPhones. It forces you to update app to add new products. I’ve spend hours at clients homes today with no luck lost 3 new Sonos sales today. Only managed to get 1 Beam working ports says unable to register to account.

I had the same experience when trying to add a new speaker. I had to use the new app on my iPad to add the device. It said also the speaker needed updating before I could use it. I did this and then it said the device was not registered. I followed the prompts to register. After the whole process I was able to use the speaker. BUT THERE IS A CATCH. I could not use the old app to manage my system now.
I was then instructed (using the new app) that my entire system needed updating before I could use it. I went through the process (holding my breath) and all speakers came up. Took around 10 minutes to update.
it’s now all working and I was able to add the new Sonos one speakers as surround sound.

I guess you are forced to use the new app.

C

Chuck67

Lyricist I

The new app is a disaster. My 2 music streaming services barely work - Amazon seems better than Apple (?). Volume control is a problem. I have 6 speakers in 2 homes, are they now garbage? Sonos - fix this!!!!!!! Don’t send me more ads for new products until the app is fixed.

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