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chrisjedwards
Contributor I
Dec 19, 2023 3:13 PM UTC
Answered

my connect amp has a flahing mute button after reconnecting

Hi I recently had to disconnect my Sonos connect amp. Upon reconnecting I just get a green flashing mute button. Any ideas

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ratty
rattyAnswer
Dec 19, 2023 5:01 PM UTC

Good. In that case make sure they’re visible in the app, and try a factory reset on just the troubled Connect:Amp and see if it will then re-add.

 

An afterthought: are you sure the mute LED is flashing green, and not white? 

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6 replies

ratty
ratty
Dec 19, 2023 3:17 PM UTC

It sounds like someone factory reset it.

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chrisjedwardsAuthor
Contributor I
Dec 19, 2023 4:24 PM UTC

Many thanks - so how do I get it connected to my Sonos system again? I have been through the add product procedure and my Sonos does not find it.

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ratty
ratty
Dec 19, 2023 4:58 PM UTC

You have a Play:5/gen1 on your profile. Is that still working okay?

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chrisjedwardsAuthor
Contributor I
Dec 19, 2023 4:59 PM UTC

Yes, that and another 2 x connect amps and a play 1 are all fine.

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ratty
rattyAnswer
Dec 19, 2023 5:01 PM UTC

Good. In that case make sure they’re visible in the app, and try a factory reset on just the troubled Connect:Amp and see if it will then re-add.

 

An afterthought: are you sure the mute LED is flashing green, and not white? 

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    chrisjedwardsAuthor
    Contributor I
    Dec 19, 2023 6:04 PM UTC

    Yaaye! That’s fixed it thanks. Yes, it was flashing green but the reset procedure sorted it out.

     

    Thanks again for your advice.

     

    cheers

     

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