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TeoM
Contributor I
Mar 7, 2026 10:04 PM UTC
Answered

Music not playing from selected speakers

I have a wired amp, Move, Move2, Era300 and Roam. All speakers are visible in the app. When I play music, I can play it on Move, Move2, Era300 and Roam but not on the AMP. I also tried playing something only on the AMP and then selecting more speakers and I can’t get all speakers to play. I have reset ever speaker, unplugged router, unplugged AMP. 

Sucks that this software and system has issues like this. 

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TeoMAnswer
Contributor I
Mar 7, 2026 11:21 PM UTC

Update - I looked at my speakers and I am not sure why but for some reason the IP address of the wired is as I expect - 192.168.1.xxx   The wireless ones are on 192.168.245.xxx  Not sure why this is the case as I specified my xfinity router to use 192.168.1.xxx   So weird because I have not changed anything on my network. Thanks for the responses. I will reply to this once i figure out the issue so others can learn.

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7 replies

MoPac
MoPac
Headliner III
Mar 7, 2026 10:29 PM UTC

 Are all the Sonos devices on the same firmware?  How is the amp being used?  If you start some music on one of the other speakers then press an hold the Play/Pause button on the Amp does it join the group then?

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    Stanley_4
    Stanley_4
    Grand Maestro
    Mar 7, 2026 10:34 PM UTC

    What happens if you disconnect the Ethernet from the Amp? This really sounds like a local network configuration issue.

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    TeoMAuthor
    Contributor I
    Mar 7, 2026 11:08 PM UTC

    My system worked great. All these issues happened when I installed the Era 300. Never had an issue playing on wired and wireless. I actually have 3 wired AMP. 

     

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    Stanley_4
    Stanley_4
    Grand Maestro
    Mar 7, 2026 11:18 PM UTC

    The wired Amps are using Ethernet and Sonosnet while the 300s are using only Wi-Fi so unless there is a configuration issue with your LAN they shouldn't be impacting each other.

    Did you confirm you only have one Sonos system and didn't create a second one for the 300s?

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    TeoMAuthorAnswer
    Contributor I
    Mar 7, 2026 11:21 PM UTC

    Update - I looked at my speakers and I am not sure why but for some reason the IP address of the wired is as I expect - 192.168.1.xxx   The wireless ones are on 192.168.245.xxx  Not sure why this is the case as I specified my xfinity router to use 192.168.1.xxx   So weird because I have not changed anything on my network. Thanks for the responses. I will reply to this once i figure out the issue so others can learn.

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    MoPac
    MoPac
    Headliner III
    Mar 7, 2026 11:23 PM UTC

    The wired Amps are using Ethernet and Sonosnet while the 300s are using only Wi-Fi so unless there is a configuration issue with your LAN they shouldn't be impacting each other.

    Did you confirm you only have one Sonos system and didn't create a second one for the 300s?

     Dont think its that as TeoM can group the 300 with the other speakers, just not the Amp.

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    MoPac
    MoPac
    Headliner III
    Mar 7, 2026 11:37 PM UTC

     Are you wirelessly connected to a Guest Network?  Guest Networks can use a different subnet.

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