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Heathsideboy
Avid Contributor I
Oct 14, 2021 11:48 AM UTC
Answered

Music dropping out now and again and getting intermittent music playing through the speakers.

I have a sound bar, 2 no. Sonos Play Ones and a Sub.  All was working well up until very recently.  As far as I know, I haven’t done or changed anything to make this problem happen. 

When playing my music through the Sonos App, the music is dropping out and coming through the speakers intermittently.

Could this be something to do with my Wi-Fi?

I have just had Sky Q put in but I am sure the problems were happening before this was done.

Anyone have any ideas how I rectify this please?  Thank you.

HB

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Ken_Griffiths
Ken_GriffithsAnswer
Oct 14, 2021 12:08 PM UTC

I would perhaps have a look-see at this Staff article/post in relation to Sky Q and Sonos HT devices:

Sonos on WiFi Mesh (& Sky Q)

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Ken_Griffiths
Ken_GriffithsAnswer
Oct 14, 2021 12:08 PM UTC

I would perhaps have a look-see at this Staff article/post in relation to Sky Q and Sonos HT devices:

Sonos on WiFi Mesh (& Sky Q)

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HeathsideboyAuthor
Avid Contributor I
Oct 18, 2021 1:09 PM UTC

Thanks Ken, very helpful.

It seems that the way to go to stop this happening is to temporarily hardwire each Sonos speaker back to the router via an ethernet cable.  That then hardwires the signal back to each Sonos speaker once more.

HB

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