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Mauresi85
Contributor I
June 3, 2021
Answered

Line Out Problem with Pro-Ject T1 SB

  • June 3, 2021
  • 21 replies
  • 964 views

 

Hi,

I just got done talking with a rep for over an hour and he decided that my speaker is defected so sonos is shipping me a replacement. Problem is, I don’t understand how my speaker is the problem?  

My line out on my pro-ject t1 phono sb (which I bought from you) stopped working. There is no sound coming from my turntable when it’s on ‘line-in’ on the app. The reason why I don’t think it’s the speaker is because I’ve also tried to play my turntable on other speakers and it also doesn’t work. So, I’m very confused as to why we are replacing the speaker rather than the turntable?  I tried to tell this to the rep, but he insisted it was the speaker.  I’d hate to have to get a new speaker, only to have the problem continue. I’m just looking maybe for a valid answer as to why the turntable wouldn’t be the issue if the line out is clearly the problem?  

 

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    Best answer by Mauresi85

    Update. I found a DVD player it sound comes through the speaker when plugged in. So… not my speaker. 

    21 replies

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    Mauresi85Author
    Contributor I
    June 4, 2021

     Hi @Mauresi85,

     

    I was able to locate the cases you have open with us internally. I’ve passed this thread on to my colleagues in Customer Experience, who should be directly in touch with you shortly.

    Thank you. I’ll be reaching out to support later today when I have time. 

    You don’t need to call in again, someone from our team will be contacting you directly through your open case. However, if you do decide to call in before then, please make sure to reference this community thread as well as the open case you have already.

     

    Hi @James L. , 

    Just curious, but it’s been over a day and still no one has tried to reach out to me to get this situation resolved.  Does it usually take longer than a day?  Thanks in advance.  

    Hi @Mauresi85,

     

    I checked on the status of your case, and it is with a member of our Customer Experience team. They’re based in the US and operate during normal business hours. I don’t have a specific timescale for you, but that team will typically contact you via email within the next business day, so you can expect it shortly.


    @James L. 

     

    I really appreciate your time and quick response. Thanks so much. 

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