Contributor I

Answered

Line Out Problem with Pro-Ject T1 SB

Forum|Forum|5 years ago
June 3, 2021
21 replies
964 views

Hi,

I just got done talking with a rep for over an hour and he decided that my speaker is defected so sonos is shipping me a replacement. Problem is, I don’t understand how my speaker is the problem?

My line out on my pro-ject t1 phono sb (which I bought from you) stopped working. There is no sound coming from my turntable when it’s on ‘line-in’ on the app. The reason why I don’t think it’s the speaker is because I’ve also tried to play my turntable on other speakers and it also doesn’t work. So, I’m very confused as to why we are replacing the speaker rather than the turntable? I tried to tell this to the rep, but he insisted it was the speaker. I’d hate to have to get a new speaker, only to have the problem continue. I’m just looking maybe for a valid answer as to why the turntable wouldn’t be the issue if the line out is clearly the problem?

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Best answer by Mauresi85

Update. I found a DVD player it sound comes through the speaker when plugged in. So… not my speaker.

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M

Mauresi85Author

Contributor I

With your turntable, I assume there is a switch to change between phono/line audio out - have you checked that it is set to ‘line’ to enable the pre-amp. Perhaps just try toggling that switch too.

Yes, I’ve tried toggling back and forth. On phono you can hear a little music, but you have to max out volume to hear just a little, and it sounds god awful. Seems like for some reason the line out on thr TT just went out? Seems very odd after a few weeks lol.
Thanks for the chat, honestly I’ve been freaking out about this all night and morning. And then sending me a speaker has made zero sense to me.

Ken_Griffiths

As a quick guess it sounds like a faulty pre-amp on the TT, but see what the next Support call achieves. I’m sure the Staff will get it sorted quickly.

M

Mauresi85Author

Contributor I

Thanks again! Much appreciated.

James L.

Retired Community Staff

Hi @Mauresi85,

I was able to locate the cases you have open with us internally. I’ve passed this thread on to my colleagues in Customer Experience, who should be directly in touch with you shortly.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

M

Mauresi85Author

Contributor I

Hi @Mauresi85,

I was able to locate the cases you have open with us internally. I’ve passed this thread on to my colleagues in Customer Experience, who should be directly in touch with you shortly.

Thank you. I’ll be reaching out to support later today when I have time.

James L.

Retired Community Staff

Hi @Mauresi85,

I was able to locate the cases you have open with us internally. I’ve passed this thread on to my colleagues in Customer Experience, who should be directly in touch with you shortly.

Thank you. I’ll be reaching out to support later today when I have time.

You don’t need to call in again, someone from our team will be contacting you directly through your open case. However, if you do decide to call in before then, please make sure to reference this community thread as well as the open case you have already.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

M

Mauresi85Author

Contributor I

So, I spoke with a rep earlier this morning who told me that they talked to the fulfillment team and told them to cancel my order of replacing my speaker. I just got an email saying the speaker has shipped lol. So, I will be getting something I don’t need and having to send it back.

Ken_Griffiths

So, I spoke with a rep earlier this morning who told me that they talked to the fulfillment team and told them to cancel my order of replacing my speaker. I just got an email saying the speaker has shipped lol. So, I will be getting something I don’t need and having to send it back.

That was fast - I guess it shows the level of service that Sonos provide for product replacement under the terms of their warranty.

Anyhow I’m sure these things will all get sorted for you.

M

Mauresi85Author

Contributor I

Hi @Mauresi85,

I was able to locate the cases you have open with us internally. I’ve passed this thread on to my colleagues in Customer Experience, who should be directly in touch with you shortly.

Thank you. I’ll be reaching out to support later today when I have time.

You don’t need to call in again, someone from our team will be contacting you directly through your open case. However, if you do decide to call in before then, please make sure to reference this community thread as well as the open case you have already.

Hi @James L. ,

Just curious, but it’s been over a day and still no one has tried to reach out to me to get this situation resolved. Does it usually take longer than a day? Thanks in advance.

James L.

Retired Community Staff

Hi @Mauresi85,

I was able to locate the cases you have open with us internally. I’ve passed this thread on to my colleagues in Customer Experience, who should be directly in touch with you shortly.

Thank you. I’ll be reaching out to support later today when I have time.

You don’t need to call in again, someone from our team will be contacting you directly through your open case. However, if you do decide to call in before then, please make sure to reference this community thread as well as the open case you have already.

Hi @James L. ,

Just curious, but it’s been over a day and still no one has tried to reach out to me to get this situation resolved. Does it usually take longer than a day? Thanks in advance.

Hi @Mauresi85,

I checked on the status of your case, and it is with a member of our Customer Experience team. They’re based in the US and operate during normal business hours. I don’t have a specific timescale for you, but that team will typically contact you via email within the next business day, so you can expect it shortly.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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