Line-In Not Registering With Connect

Forum|Forum|2 years ago
March 2, 2024
21 replies
1624 views

Hello! I just moved and got a new router. In the process of getting everything hooked up I’m having a line-in problem. My system is Sonos One, Play:3, and Connect - which I have hooked up to my receiver. I have my Connect hooked up exactly the same as it was before but my line in is no longer working. Everything but the connect is working. I get the message in the attached photo when I try to use my line-in. I was on the phone with Sonos for almost an hour last night and couldn’t get the issue solved. All hookups have been checked and double checked for a firm connection so that’s not the issue. Hoping the community can help! You’ve saved me so many other times!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Schlumpf

@dawnhorrell

Ok, I understand… you just use it as a line in. So I think you will have to wait what Sonos support can see in the diag.
If the problem can’t be fixed and the Connect is broken, you can use any other Sonos device that supports line in option.
That could be a Sonos Five or one of the Sonos Era models (100 or 300). A Sonos Port (replaced the Connect) imho would be an overkill just to be used as a line in) and for a Sonos Amp as you said is no need on your side at all.
An Era100 with the Sonos USB C - line in adapter would be the cheapest alternative and bring another speaker to your system.
But first let’s cross fingers that your Connect can be fixed.

Show previous replies

D

dawnhorrellAuthor

Trending Lyricist I

Ok apologies for not posting my resolution sooner. But after hours of being on with a specialist, I was told that I needed to talk to a supervisor. That appointment took two weeks to set up. The final decision was that it was a hardware issue with my Connect. I have sent it back in exchange for 30% off the Port. I guess I’ll try that and see how it works. Thanks for all the help.

Sign up

Login to the community