Keeps cutting out

Hi @tiffanyhiebert, thank you for reaching out and welcome to the community.

I would like to know if the audio cut-outs happen to all of your Music Services or specific ones.

I would like to know the model of your router. to check any known issues, just to be sure.

I also checked the diagnostic, your Play:5 gen1 is hardwired and it’s having some wireless interference. 

Since the Play:5 is hardwired and your only Sonos speaker, I recommend for you to turn off the wireless in the Room Settings in the app.

It will be in the hardware section. If you plan to use it in this configuration permanently.

If you have other concerns, feel free to reach out.

Hey Kyle! 

I just plugged in the ethernet cable yesterday. I turned off WiFi for the room in the app and the music stopped working and wouldn’t start again. The router is Netgear R6850.

I only use Spotify and line-in with a record player. Line-in doesn’t cut out.

1364434021
 

boost in setup, google WiFi, all units changed get from standard wireless channel. 
 

consistent speaker drop, consistent song skips. Tidal is primary app

Have you considered trying a different SonosNet wireless channel in "Settings/System/Network”? There’s a good chance that may resolve the matter, but give the system 20 minutes, or so, to settle before passing judgment, as the connections between devices may need a chance to settle.

Yes, many times 

I 

There’s lots of good advice in this thread for those using Google Nest WiFi. Perhaps reading through that will assist.

https://en.community.sonos.com/setting-up-sonos-228990/sonos-components-google-mesh-wifi-go-wifi-or-sonosnet-6822265#post16322421

The Nest mesh system seems to me to be a little problematic with Sonos (or the other way around) because the Nest primary hub and its satellites all auto-seek their 2.4/5ghz channels and often miss hidden networks like SonosNet and can occasionally present problems. The advice in the thread (collectively) gives rise to best practice with that particular mesh system and the solution starts by identifying the channels in use by each access point and then taking things from there,

i hope the thread helps you to resolve your dropout issues.

I will give it another look however this is a persistent issue from before I had google wifi.  I ran an asus rt3100 and experienced the same issues.

Hi @tiffanyhiebert and @jsigritz85574, thank you for the update and sorry for the late response.

@tiffanyhiebert, We don’t have any known issues with the Netgear R6850.

Since the troubleshooting didn’t resolve the issues, I would like to put the Play:5’s original settings back on. 

Turn on the wireless setting in the Room settings.

Since Line-in is working, can you test if the playing the Native Spotify app also has the audio cutouts?

@jsigritz85574, I checked the diagnostic, the players are having wireless interference in the environment.

Since changing the SonosNet channel is not resolving the issue.

I would like to refer you to this article Reduce wireless interference and as well as @Ken_Griffiths’ suggestion.

Let’s check for any wireless interference in the environment and update us with your findings.

No changes to WiFi only change was to install latest Sonos app

When starting app and having selected rooms for music to play in music starts and stops periodically. Sometimes music only plays from one  of the speakerS even though 3 selected then it comes on and goes off again. Sometimes misses a track at the start.  App says it can’t find a track or can’t connect to Deezer. After a few minutes or restarting and ignoring errors feverything plays fine for the rest of the night. It doesn’t matter what time of day  I use. the system this is happening nearly every time I start to use the Sonos system over my WiFi. Everything else is working fine.
diagnostic number 1418611569

@Kyle A @Ken_Griffiths 

Multiple channels attempted.  each device has a reserved IP address.  no changes.  Any other suggestions?