Keeps cutting out

Hi @Jean C. thanks for your reply. The Play:5 is in our back garage (separate from the house). And the rest of the system is in the house which is why that’s all working fine. We do have an Eero node about 20 feet (through walls) from the Play:5, and it’s worked fine since we got it a couple of years ago. It’s only been the last week or two that it’s been cutting out so badly that we can’t use it anymore.

I can probably test the system plugged directly into the Eero but it wouldn’t be able to stay wired.

Hello @marchendrick,

If you can wire the Play: 5 directly to the network and then submit a diagnostic report while the player is wired we should be able to evaluate the player for any potential hardware issues. 

Please include the confirmation number in your reply.    

I have the same issues. I have submitted a diagnostic:- 2126237585 Zoneplayer ZP120 keeps cutting out whilst in sync with Playbar connected by ethernet to the router.

Hello @jontreloar,

Are you able to identify this ZP120 by room name in your Sonos system? Which player is it and does the audio drop if you play it by itself rather than “grouped” to other rooms?

Is it wired to your network or to another Sonos product by Ethernet connection?  

I hope a few quick questions can help us resolve this playback issue. 

287742133

Hello @codegoat,

Can you start by wiring one of your Sonos players into your Netgear router?

Once you have this wired connection, please reboot all of your Sonos products by unplugging them from power for about 20 seconds.

When a player is wired, it will begin broadcasting its own mesh network. In a system as large as yours, this configuration should offer a more stable network connection for your system. 

I’m getting very brief cutting out since the last time I updated my Sonos system. It’s happened on 3 different routers and diffeeent channels, and I’d prefer not to wire anything in if I can avoid it.
 

Diagnostic is 175236983
 

Any suggestions?

Thanks!

Report number 1754010249

Constant Spotify connect interruption. Some times it jumps the song, sometimes it cuts out. I have changed the channel of my wifi (2.4 and 5 gHz) without success.

Hi @Phronk and @cokeapm, sorry for the late response, thank you for reaching out and welcome to the community.

@Phronk, When reviewing the diagnostic, I see that the speakers are connected to the Wifi from the TP-Link. 

I would like to know the 3 router models you have. So, we can check for any know issues with them.

Also, I would like to know if you experience this from multiple music sources or on a specific one.

@cokeapm, When reviewing the diagnostic you have posted, I see the Play:1 reporting a group cast failure from the router with wireless interference as well.

I would like you to reboot the router then the Play:1. You may also refer to this article to reduce wireless interference.

If you have other concerns, feel free to reach out

Hello my diagnostic number is 2123320503. I’ve had the same issue for years on many different wifis and I’m very sick of it.