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Tiny_107
Trending Lyricist I
November 19, 2023
Answered

Issues with sound to my Sony Bluetooth turntable since upgrading to Version 15.10

  • November 19, 2023
  • 23 replies
  • 1279 views

Hi I have a pair of Sonos Era 100 and a pair of Sonos Era 300 speakers.

Both pairs are used to play records via Bluetooth to my Sony Bluetooth turntable.

Since upgrading to version 15.10, both of my speaker sets are able to pair up to my Bluetooth turntable, but I am getting no sound.

I have unpaired and re-paired both sets several times, but to no avail.

I am able to pair up my phone to them over Bluetooth and play music no problem.

Anyone else got the same issue?

Can anyone suggest anything?

Kind Regards

Martin

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    Best answer by Corry P

    Hi @Tiny_107 et al

    Thank you all for your feedback on this, we greatly appreciate it. We understand that you are eagerly waiting for this to get fixed, and while we can't give an exact date, we can share that we have narrowed down the issue and internal teams are currently testing a possible solution.

    To set the correct expectation for everyone: There will not be a fix released before the year end, since more testing needs to be done to make sure the fix actually works.

    While we don't have more information right now, we will of course share any news, in the main related thread linked below, once we do.

     

    23 replies

    Show previous replies
    Airgetlam
    Airgetlam
    December 4, 2023

    When in use as surrounds, both Bluetooth and line in functionality are turned off.
     

    Due to the nature of the connection between a Sonos soundbar of any type, and its bonded surrounds, this is unlikely to change. 

    Bruce
    Corry P
    Corry PAnswer
    Sonos Staff
    December 15, 2023

    Hi @Tiny_107 et al

    Thank you all for your feedback on this, we greatly appreciate it. We understand that you are eagerly waiting for this to get fixed, and while we can't give an exact date, we can share that we have narrowed down the issue and internal teams are currently testing a possible solution.

    To set the correct expectation for everyone: There will not be a fix released before the year end, since more testing needs to be done to make sure the fix actually works.

    While we don't have more information right now, we will of course share any news, in the main related thread linked below, once we do.

     

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      tigernick
      Lyricist I
      January 5, 2024

      hi i had sonos era 100 and it would conect to my sony turntable but no sound .would play sound thru old bose speaker tho. sonos support eventually said it was sonos issue and not sure when it will be fixed have since sent sonos back as not  heard anything

      regards

      nick

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