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Tiny_107
Trending Lyricist I
November 19, 2023
Answered

Issues with sound to my Sony Bluetooth turntable since upgrading to Version 15.10

  • November 19, 2023
  • 23 replies
  • 1279 views

Hi I have a pair of Sonos Era 100 and a pair of Sonos Era 300 speakers.

Both pairs are used to play records via Bluetooth to my Sony Bluetooth turntable.

Since upgrading to version 15.10, both of my speaker sets are able to pair up to my Bluetooth turntable, but I am getting no sound.

I have unpaired and re-paired both sets several times, but to no avail.

I am able to pair up my phone to them over Bluetooth and play music no problem.

Anyone else got the same issue?

Can anyone suggest anything?

Kind Regards

Martin

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    Best answer by Corry P

    Hi @Tiny_107 et al

    Thank you all for your feedback on this, we greatly appreciate it. We understand that you are eagerly waiting for this to get fixed, and while we can't give an exact date, we can share that we have narrowed down the issue and internal teams are currently testing a possible solution.

    To set the correct expectation for everyone: There will not be a fix released before the year end, since more testing needs to be done to make sure the fix actually works.

    While we don't have more information right now, we will of course share any news, in the main related thread linked below, once we do.

     

    23 replies

    Show previous replies
    Tiny_107Author
    Trending Lyricist I
    November 19, 2023

    I am thinking of hard wiring using the line in adapter, this is too much hassle if Sonos are going to send out poor quality controlled software updates.

    The only reason I bought the pair of era 100s was to connect them using Bluetooth to my partner's turntable....…

    Therefore they will be sat doing nothing if Sonos take an age to send out a patch to fix the issue 

    Ken_Griffiths
    Ken_Griffiths
    November 19, 2023

    Ah I didn’t realise the RCA cable was built into the Sony TT (sorry!), but yes a simple converter will do as @GuitarSuperstar mentions - admittedly I would personally prefer a wired connection between TT/Speaker anyway, rather than a Bluetooth wireless link (if convenient), but it’s always nice to have both and if it’s a Sonos issue I’ve no doubt that it will get fixed, if they are given the diagnostic data and the matter is reported to them.

    Tiny_107Author
    Trending Lyricist I
    November 19, 2023

    Thanks Ken, yes I believe the issue has been reported.

    I think for the sake of £25, I will just order the RCA female adapter and Sonos line in, then at least the chairwoman of the household can listen to her LPs again 🙂

    I think the wired connectivity will be better quality sound than the Bluetooth due to compression.

    Kind Regards

    Martin 

      AvisM
      Contributor I
      December 4, 2023

      Now December 4th and still no news on a fix for BT Sony turntable issue. Can we at least get an update Sonos?  
      Diagnotics number: 1661983507

      Tiny_107Author
      Trending Lyricist I
      December 4, 2023

      Would be quicker to just buy the cable if it works for your layout.

      It did for me, so just spent circa £30 and have moved on.

      There will not be a quick fix for this imo unfortunately.

      Stanley_4
      Stanley_4
      Grand Maestro
      December 4, 2023

       Can we at least get an update Sonos?  
       

      Sonos Staff here don’t do updates other than ones like: “we are looking at it” and “we added that as a feature request” as they are not allowed to.

      Airgetlam
      Airgetlam
      December 4, 2023

      And the challenge, @Tiny_107 , is for those folks whose turntable is not in comfortable reach for a cable to work. Makes great sense if the turntable is close to the line in, but more difficult if they’re not close enough for cables to be an effective solution. 

      Bruce
      Stanley_4
      Stanley_4
      Grand Maestro
      December 4, 2023

      If the adapter and cable option is off the table a used Connect (make sure it is S2 compatible) can be found for under $100 used.

      Tiny_107Author
      Trending Lyricist I
      December 4, 2023

      As I stated, using the line in adapter IF it works for your layout.

        AvisM
        Contributor I
        December 4, 2023

        I have looked at the adapter but doesn’t really work for me as I have 2 era100 as a stereo pair. I’m using my soundbar right now, not ideal but hoping the fix will not be too far away.

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