Skip to main content
Trending Lyricist I
October 4, 2020
Question

Issues with 12.1?

  • October 4, 2020
  • 13 replies
  • 283 views

Ive had really horrible performance on the latest updates. Song titles don’t update, grouping/volume doesn’t update or is very slow, etc. I rebooted the network per a support sessions with Sonia and rebooted my units and reinstalled the app today. Any ideas?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

13 replies

N15663Author
Trending Lyricist I
October 13, 2020

I’m going to call in because I think this is too much to iterate via the community, but I appreciate your reply.

 

What about the Sonos titles not updating though? That seems to be an issue others are having and I wouldn’t expect wireless interference to cause that.

 

N15663Author
Trending Lyricist I
October 13, 2020

For the benefit of the others, the channel mismatch is because I primarily run Sonosnet but have a Move which works on standard Wifi. 

 

I powered off the Move for debugging and now things seem to be working properly, including the SiriusXM title updates. Hard to say if the two are related or if it’s a coincidence but I’ll try to do more debugging later on. For now I’m happy that things are working as expected.

Annazel S
Retired Sonos Staff
October 13, 2020

Hi @N15663.

Thanks for your immediate response and I appreciate your effort in working through this.

It’s good to know that it seems to be working properly now.

If in case the problem re-occurs, it would be best to reach out to Sonos Support and work with a technician live to expedite the process, they'll start with checking your system health and go from there. They have resources available for advanced troubleshooting, and the tools our agents can use would be very useful in this case, there can be an advantage if they need to remote into the computer/controller to see what's going on.

 

If you have any questions, please feel free to let us know, we’re always here to help.

All the best!

Help others find useful content by clicking the like button and selecting the best answer to your question