Issues with 12.1?

Hi @N15663.

Thanks for reaching out, let me help and try to figure this out.

I appreciate that you already tried to uninstall and re-install the app, have you tried to check for updates from a different controller?

Are you experiencing the same issues using a different controller?

I’d recommend a refresh of your local network:

• Unplug all your Sonos devices. Reboot your router.
• Give the router a couple of minutes to come back up, then plug back in your Sonos devices.
• Give them a couple of minutes to reboot and reconnect as well, then test. 

If the above advice was followed and issues persist, kindly submit a diagnostic report through the Sonos app when an issue occurs, and reply with the confirmation number. I'd start by reviewing your system as well as the status of the devices, it will also help in identifying what's possibly causing the issue.

Let us know how it goes and if you have any questions feel free to reach out, we’re always here to help.

I am seeing the same things with a different controller.

I’ll try the steps you suggested later on. Need the network right now!

Thanks!

Rebooted the network and all the Sonos devices. Performance seems better in terms of grouping, etc, but SiriusXM song titles still aren’t refreshing. I tried deleting and re-adding the SiriusXM service but that didn’t work. 
 

diagnostics: 1042976116

I am having the exact same issue.  Any solution yet?

Nothing yet but I suspect they won’t look at the diagnostics until tomorrow. I guess I’m glad I’m not the only one. :-)

Most of these type of issues are due to either wifi interference or a duplicate IP address issue exposed when Sonos reboots their speakers during the software update process.

Beyond reading the linked FAQ, many people achieve resolution by performing a simple network refresh of their Sonos, by unplugging all Sonos devices from power, then rebooting their router. Once the router comes back up, plug the Sonos devices back in.  

Did that twice. Doesn’t explain why Sirius titles aren’t refreshing (other devices are). Also ran for months with this network setup with no issues. The only variable is the new SW. 

Agreed.  This issue started with me last week.  I’ll keep my eye on this thread.  Hopefully a solution will come soon.  

Please repost in this thread once they get back to you tomorrow after reviewing your diagnostics.  Luckily, the music is still playing as expected in all of my Sonos Zones.  It’s just very frustrating that the songs are not properly refreshing and updating.  

Thanks to @Airgetlam for helping out.

Hi @N15663 and @RobSpike100

I appreciate your patience on this. 

Upon checking the diagnostic report that @N15663 submitted, @Airgetlam is right, the system detected wireless interference on one or more Sonos components running on your network.

I see that there was also a home channel mismatch between the players which is not good because ideally, Sonos' performance will be best if they are on the same channel.

I suggest checking this article that will help you reduce wireless interference around your Sonos products. 

NOTE: Ensure that Sonos is not set to the same channel as the router since this can add to wireless interference. 

If the above advice was followed and the issue persists, please submit a new diagnostic report, and reply with the confirmation number, so I can check if interference has been reduced.

I would also need to check your network set up and how Sonos is running on your system and see if there’s any known issue on the network device(s).

• May I have the make and model number of any wireless router and/or Access Point that exist on the network?

• Please indicate also how these devices are connected to one another (wired or wireless).

If you have any questions, please feel free to let us know, we’re always here to help.