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ChocolateChocolate6275
Contributor I
May 4, 2021 10:32 PM UTC
Answered

Iphone Connectivity to App.

Ok.  This may have been covered before so apologies. 

I have a number of original Sonos products (1/3/5/Playbar & Sub).  I have recently changed my internet provider which gave me a new router with better speeds.  Since this has arrived I have had no end of issues with connectivity to the IOS App on my Iphone 12.  Today I have rebooted the whole system and set up the whole thing as a new set up.  Deleted all the apps on all the devices, basically started again.

It seemed to be ok.  My ipad has never had any issues nor has my MAc Desktop and MacAir, it just seems to be the iphone.

Any ideas?  Sinc sitting here typing this, I have just set up the remote control with the playbar and all of a sudden it has a mind of its own - muting and then coming back on.  I have invested loads of money in this system and really want it to get back to how it was.

Thanks

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John BAnswer
May 5, 2021 7:51 AM UTC

Then that is the problem:

 

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6 replies

GuitarSuperstar
Lead Maestro
May 5, 2021 12:12 AM UTC

What router are you using?

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ChocolateChocolate6275Author
Contributor I
May 5, 2021 7:41 AM UTC

Hi,

We have just changed to BT Smart Hub 2.

 

 

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John BAnswer
May 5, 2021 7:51 AM UTC

Then that is the problem:

 

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    Rtp-42
    Contributor I
    May 10, 2021 6:10 AM UTC

    Good morning I’ve also had numerous connectivity issues with my iPhone 11 Pro Max. 

    I’ve had to reboot, restart, constantly refresh and still lose connectivity most days. I have a Sonos move and a Sonos gen1 play 5. It’s becoming hugely frustrating as every time I tried to turn the music on by my phone it just loses connectivity and says I need to reconnect my sonos devices. I also recently moved and changed my Internet provider to Plusnet which I had in my old house and didn’t have a problem, so I don’t know if that’s the issue in this new house..?? Please can anybody help. 

    Rob

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    Airgetlam
    Airgetlam
    May 10, 2021 6:39 AM UTC

    You’d be much better off opening your own thread with all the details, rather than tacking your issue in to a thread that has already been marked as ‘answered’. 

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    Bruce
    Rtp-42
    Contributor I
    May 10, 2021 6:55 AM UTC

    Ok thanks for that.. 🙂 

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