Components & Architectural

HelloIn a large room there are 3 stereo pairs of Sonos One speakers.They connect via Wi-Fi and there is a PC with Windows 10 connected via Ethernet to the router. There is iTunes streaming music from Apple Music via Airplay. When I start the music all speakers sound good however after a while they gradually becoming out of sync and thus echoing. The speakers are brand new.Could you please help how can I fix this problem? Thank you!

HelloI have 4 rooms set up (4 stereo pairs SonosOne speakers, connected via Ethernet, Wi-Fi disabled)From time to time I can’t connect to one of the rooms from AirPlay and I receive “Unabe to connec to Room1” error message. I get the same error message on iPad and iPhone as well (iOS15.5).However I can connect and stream to Room1 via the sonos app.Sometimes this issue disappears for weeks then it comes back again and the problem is always with Room1 and via AirPlay. Do you have idea what can cause this issue?Thank you! 

Since a long time my system is sometimes skipping to a next song for no reason. I have seen and read multiple threads about this problem over the last few years but there seems to be no solution. It happens when using the Spotify service in the Sonos app. Is this something Sonos is working on? Next to that it happens more than a few times a week that not every speaker is listed in the app. What could cause this? Another problem we’re experiencing is an unstable WiFi connection (on multiple devices, not just Sonos) which seems to be caused by the Sonos speakers. When I unplug all the Sonos speakers we don’t experience these problems. Every speaker we have (4 Sonos One’s and a Move) is connected to WiFi. How can we fix this problem?

Hi,This may or may not be because of new wi-fi setup, but I haven’t noticed it before: Tracks almost always skip from 10-20 seconds before end.Setup:SONOS Connect (wired, wi-fi off)4 SONOS One (wi-fi)1GB/1GB FiberOrbi AX6000 (RB850) Router + 1 satteliteEverything works. Lots of bandwidth, fast response from app, but about 20 to 10 seconds before end of track, audio dies. SONOS keeps counting the final 10-20 seconds of the tracks and then starts next track.I’ve tried:RestartReset and setup of new systemUPNP on and offReserved IP for all unitsSONOS Connect wifi on/wifi offOnly one layer of NAT: Fiber goes directly to Orbi router.Does anyone have an idea on what could be wrong? 

Hey, I have successfully connected my Sonos to new wifi many times but for some reason I can’t get my Sonos to connect this time. The app doesn’t even see my network when I click plug directly into my gateway Eero, the one that’s conecto to my modem. I’ve factory reset my Sonos to factory settings a bunch of times. Doesn’t help.Also, under settings in the app, account and system are grayed out. Please advise!    

Why has the Sonos system become so unreliable and unstable? It seems like earlier versions were much more reliable and stable. This is ridiculous as technology advances quality deteriorates!

Can’t figure out how to set up my sonos amp to crown xls 1002 to jbl sub. My sonos is connected to klipsch speakers and sounds good just need The jbl speaker hooked up. 

I see this is a recurring and persistent issue here, so joining the chorus of users who are having issues streaming SiriusXM radio via my Sonos system. I can usually connect and SiriusXM will play for an hour (if I’m lucky; it often cuts out much sooner) before the stream drops. Once the stream dies I get the “song not encoded correctly” error which makes no sense. I can usually restart the stream after waiting for 5–10 minutes.I listen via various Sonos speakers that I own, primarily a Play:1 in my office, or a group of speakers that includes a Sonos One, Play:3, Move, and Play:1. This ONLY happens with Sirius. None of my other streaming radio services (Apple Music, Amazon Music, Sonos Radio, TuneIn, Bandcamp) experience this issue. My 1gb internet connection is stable and strong. There is no obvious wireless interference from a cordless phone, TV remotes, etc.I’m confident that this isn’t a hardware or connectivity issue on my end. Is this a Sonos problem? A SiriusXM problem?

Trying to set up a second hand playbar on my sonos system. I use the s1 app, and did a factory reset / connected via ethernet to try and resolve.I can’t get past the error message:“Something went wrong: We ran into a problem checking the compatibility of your Playbar. Please try again or cancel”.I can’t find any reference to this error anywhere in the forums. Can anyone help? Has anyone experienced this?

In all of my lists that I’ve created within my verified Google YouTube Music , there are always several songs that I cannot play because they appear greyed out.  And have this icon on the left of a circle with line through it. It only happens with certain songs and I can play those directly through youtyube music so the wrong answer is that the song is no longer available, I’ve removed and added again to verify thats not the case.

Hi everyone.Just received my first Sonos Amp which I have connected to my LG C8 OLED TV (on HDMI port 2). The TV registered the connection to the Amp and enabled something called "Simplink".I also have an Apple TV 4K which I use for everything (connected to HDMI port 1).I use a pair of ATC speakers.My problem: everything seems to work except that every 10-15 seconds the sounds does a very brief skip which is very noticeable and frankly super annoying.The Sonos Amp is updated to newest firmware. I have searched through the Sonos Community to no avail.What should I do?

I recently acquired a Playbar and have added it to my Sonos setup (1x Move, 2x Symfonisk bookshelves, 1x Symfonisk lamp)After installation I noticed that its sound was often cutting out when listening to music streamed over the WiFi (whether from my router or in a wired network).After several hours of problem-solving I realized this is happening only when the optical cable is plugged in at both ends (source + Playbar) - even if no data should be flowing in the cable (the source is off).If I unplug the optical cable at the source end and leave it plugged in the Playbar, the sound is never cut.“TV Autoplay” is disabled in the App.Cuts come randomly (so far at intervals ranging from 40s to 4 mins) and always last about 11 seconds before music resumes. No other Sonos product is interrupted.This is pretty annoying. I wouldn’t like to have to unplug/plug the optical cable each time I switch the audio source. And even if the source were sending data through the optical cable, I should be able

Sonos continues to drop, skip or fail to play. Router is Google wifi, netgear modem. I have 4 stereo pairs of speakers, one single speaker. All other wireless devices in the house have no issue running flawlessly-iPad, phones, tablet, etc. latest feedback from Sonos is that I have a multicast packet issue. Moved my router to another central location but still no improvement. Any suggestions? Something else to try?

The app stopped connecting to my Sonos speakers yesterday, don’t think I performed any updates. It just goes to “Not responding” immediately. I tried resetting the app and when I hit “Connect to existing speakers” it again locks up “not responding”.When you reopen the app, if you click on any button, it stops responding.It generates a report to send to Apple which doesn’t make any sense to me.the iOS Phone app and iPod app works just fine on the same network.Any ideas? It’s unfortunate that these Sonos devices continue to have problems, I really like them. But for the price I would think they could perform at least as well as an Echo device which pretty much works seamlessly.

My in-ceiling sonos speakers are connected to Arc through a Sonos Amp. It looks all OK and connected in the system but I can’t get any sound from the surround speakers. When I removed the in-ceiling speakers (and the amp) from the arc system and use them independently, they work perfectly so I know that there are not any issues with the speakers. But when I added them to the Arc system, they don’t work.Interestingly, they were working just fine last month. But I haven’t used them for a month or so and they are not working any more. Not sure if it is connection issue, because when I try to trueplay tuning, it tells me it can’t find the speakers. My amp is connected with an ethernet cable.Any ideas?

For months I’ve been using an Arc with my TV, an Amp powering 2 rear ceiling speakers as the rear surrounds, and sub. The whole thing has been running on Wi-Fi alone, but now all of a sudden the rear surrounds are not being recognized and lose connection. I would like to avoid connecting the an Ethernet cable to the Arc because there’s no clean way of doing it with the setup I have. I know an Ethernet cable will probably do the trick, but it’s frustrating that it suddenly won’t connect over Wi-Fi since that’s part of the reason I got Sonos in the first place. Was this something Sonos updated and now Ethernet is a requirement to have rear surrounds with the Arc? Let me know your thoughts, thanks!

I am in a 2 bedroom apartment. Have fast internet arc,sub, 5,3x sonos 1,boost constantly in and out issues sick of the cutting in and out. What is the point in spending so much on a system that works sometimes really well no issues and other times like absolute shit!!! Should I just cut losses selland get some other system 

I’ve got 2 speakers SL one and One both failed after 3months so they were replaced and they failed when 30 days anybody got any ideas?

I have a large Family Room surround system comprised of an Arc, Sub (gen 3) and pair of SL Play1 rear speakers that have been operational for about 1 year now.  .SL1’s are about 2 years old, acquired new from Best Buy, the other components purchased directly from Sonos.For no apparent reason, one of the SL Play 1’s has just died.  That took the rear pair of speakers out of the network but the central issue is what fricking happened to make it die?  No evidence of power surge or physical abuse - it sits on a stand that locks speaker in place.  I have unplugged and re-plugged into a different power outlet, nothing.  I swapped out the power cords between the 2 SLs and re-plugged, nothing.  It’s as if something just went kaput inside the speaker.I know the obvious solution is to buy a replacement - but does anyone have any tricks to try before I do that?  

Woke up. Opened Sonos app. Attempted to stream my favorite program. App shows problem with system. Opened system program. It says bedroom speakers need to update. Tried to complete update - fails at the final step. Says try again. Made several tries. Still won’t update. Tried rebooting the two Play 5’s and the S2 sub. Still won’t update. Attempted to update one Play 5 with the other speakers unplugged. Update still won’t complete. System won’t let me unpair the Play 5’s or unpair the sub. Tried connecting left Play 5 to ethernet but system won’t let me disconnect from WiFi. What can be done to fix this problem?

Hi, we have two ipads controlling newer sonos products - the ipads are not new but are purely used for Sonos. Yesterday both of them came up with the message “The OS on this mobile device is no longer supported”The sonos app can no longer recieve updated. To fix this, update the Os on the mobile device or use a device with a newer OS. Do we have to replace two perfectly fine Ipads to continue using the Sonos app? They are fully up to date (OS 12.9.5 i believe). As mentioned they are purely for the sonos across two of our  wedding venues (new SONOS products that are expensive). To get rid of two perfectly fine ipads seems very un eco and not right. Is there a way around this?   

Hi,I have a multimedia room using Sonos play:1, play: 5 gen 2, Roam and the sub. The problem is that my play:5 doesn't work anymore with the Wi-Fi. It only plays if I connect it with the ethernet cable. I reset it and tried to add it back to the multimedia room, but it didn't work…The ethernet cable is downstairs....and I bought Sonos because I wanted a wireless network!!Any solutions??? Thank you! 

I recently moved and switched from Comcast to Verizon. Comcast required me to put the modem into bridge mode in order to operate the Sonos but Verizon did not.  We have a Play 5 and Sonos Move, and I also bought an Arc that I haven’t set up yet.  My issue is that the Sonos app continuously loses the network and I’m having to set it up multiple times a day.  Any ideas how to fix this?

Unfortunately one of my "friends" connected to my sonos using Spotify connect while at my home and on my network.  I have since placed the sonos in its own network and do a factory reset as well as removing spotify.   But my "friend" can still connect and play music when they arent here, which they find extremely funny especially at night.  We have resorted to having to unplug the sonos at night.   I did find another thread from 5 years ago but with no updates:- Please can anyone help otherwise I am going to have to bin this device  Thanks in advance 

I need a new cable to connect from my playbar to TV would anyone know the name of what I need was going to order off the internet