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AndreaV
Contributor I
Aug 1, 2022 9:51 PM UTC
Answered

music drops, skips or fails to play at all

Sonos continues to drop, skip or fail to play. Router is Google wifi, netgear modem. I have 4 stereo pairs of speakers, one single speaker. All other wireless devices in the house have no issue running flawlessly-iPad, phones, tablet, etc. latest feedback from Sonos is that I have a multicast packet issue. Moved my router to another central location but still no improvement. Any suggestions? Something else to try?

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3 replies

Ken_Griffiths
Ken_GriffithsAnswer
Aug 1, 2022 11:22 PM UTC

Perhaps see the suggestions mentioned in this thread:

https://en.community.sonos.com/troubleshooting-228999/troubleshooting-sonos-on-wifi-6856334?postid=16520976#post16520976

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Ken_Griffiths
Ken_Griffiths
Aug 1, 2022 11:28 PM UTC

Here’s a further link to perhaps assist you aswell:

Google Nest WiFi Bridge Mode

 

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AndreaVAuthor
Contributor I
Aug 2, 2022 4:52 PM UTC

HI Ken,

Thank you for these articles. I will check them out to see if I can make them work. Obviously having Google Wifi doesn’t seem like a good thing for Sonos, but I still have my old router that I can try too. 

Andrea 

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