Components & Architectural

Hallo Freunde,an meine Sonos Amp habe ich seit jeher eine externen Sub angeschlossen. Bis vor demUpdate hat es auch wunderbar funktioniert.  Unter Sub Audio konnte ich den externen Bass steuern.  Seit dem Update ist die Funktion Sub Audio dauerhaft an und kann nicht deaktiviert werden. Weiterhin gibt die Bassbox auch keinen Bass mehr aus.  Hat jemand eine Lösung dafür? Moderator Note - Translation by Google:Hello friends,I have always connected an external sub to my Sonos Amp. Until before thatUpdate also worked wonderfully. Under Sub Audio I was able to control the external bass. Since the update, the Sub Audio function is permanently on and cannot be deactivated. Furthermore, the bass box no longer produces any bass. Does anyone have a solution for this?

Hi, Maybe two or three times a week, I hear a clicking / popping sound from the speakers connected to of my Sonos Connects.  It happens even when there is no music playing, and seems to happen at random intervals. Is there a way to access the logs from the Connect in question?  It’d be very helpful to determine if the Sonos Connect is rebooting or doing something else unusual at these moments so I can rule out problems with the downstream amp. Thanks for any help! -- Andrew 

How can I reset my Sonos connect?

My boost is registered but after update yesterday it says not available. Network is also not available in my Sonos rooms.  

I have tried to call Sonos a few times to resolve this and been on hold over an hour and nobody picks up. This has been ongoing for a year or so now. I have about 9 Sonos speakers across my house.My diagnostic is ************. I have tried resetting the account, doing the mesh network reset. I can't pinpoint where the heck it's coming from. It takes literally a minute for the app to register what is playing and on what speaker. It's super frustrating having thousands of dollars in a “premium system” that operates worse than a basic Bluetooth speaker.  Anyone have any random ideas to fix it? I have 4 ones, 2 fives, arc, playbar and a Roam. I first thought maybe because some speakers are gen 1 and 2 but that doesn't seem right they worked flawlessly for years before. any ideas would be great!  Moderator Note: Recorded and removed Diagnostic Number. Modified in accordance with the Community Code of Conduct.

I am trying to reconnect my Sonos and now it wants an eight digit code which is not on the bottom of my amplifier. What do I do?

Setting up Sonos AmpTried both wireless and wiredEntered the 8 digit pin on back of Sonos AmpGetting error we are unable to confirm PIN for your sonos ampCannot move past this step, I have tried to reboot my router, phone,  Sonos Amp...

yet another bug from the app - The gift that keeps on giving :) - Trueplay tuning no longer works on my Sonos Architectural ceiling speakers, despite it being turned ‘on’ in the app, the sound does not change when toggling the trueplay on and off. I have tried retuning but same result. Please allow us to revert to the old app until this is resolved. 

New patio build with 3 outdoor “zones”. Looking for setup recommendations - particularly how to optimize 6 passive speakers lined to 1 Amp.Recommendations for which outdoor speaker options work best to be wired in parallel to the single Amp. Other than the Sonos/sonhance architectural outdoor speakers. Could you use another brand? Is there a recommended brand/type of 18 gauge speaker wire for this application? How could I arrange for 2 of the speakers (one zone) to play sound from our outdoor TV? Or would it have to play on all 6 speakers equally? Would this require we run an HDMI cable from the Amp to the TV?Thanks!

Connect:Amp periodically drops out, BUT, because I can hear the same program playing through a Connect in another room, which is connected to the Connect:Amp through the SONOS network, I know there is nothing wrong with the internet connection. The Connect:Amp is connected to the router via an ethernet cable. My wired ethernet connection runs at 700+ Mb/s consistently.

Hello – I am longtime Sonos user dating back to first gen equipment and app. I have two current gen individual speakers and one amp running music throughout my home. I recently purchased a second amp to power a pair of passive speakers, however, the amp unable to connect to my Sonos system. I get various error messages with the only suggestion being to unplug the amp and waiting 10 seconds. I just tried to give the support line a call to no avail, so I’m hoping the community can point me in the right direction. Thanks! 

Is it only the 6.5" version of these that can be pivoted

Only option is to replace queue. This feature seemed to be lost with new app. Android.

Hello, My friend has a Sonos Connect:AMP that appears to wirelessly connect to two pairs of ceiling speakers. One pair of speakers works, however the other doesn’t. The speakers are connected to a Niles SS-4 Speaker Selection System if that is important as well, there are volume knobs throughout the house that control the volume of the speakers I’ve seen online and my theory is that the speakers share the same IP Address, so only one pair of speakers is actually receiving any type of data? I’ve reset the router and Connect:AMP which didnt seem to work. I also understand I should log into the router but that is restricted so next step would to connect to the router through ethernet, but are there any other fixes or found solutions? Some technicians said to just rewire everything and install new speakers, which would be thousands of dollars for some reason but as far as I see its just a wireless problem? Thanks

Hello!Sadly my sonos amp has stopped working more specifically the power circuit suppling 48v.R1263 and R1262 resistors are blown, most likely that isn’t the only issue but it’s the only component in which i cannot read the value from. R1262 i’ve figured out has the value 102, 1kOhmBut R1263 i cannot find any information about. Does anyone know the Ohm value of that resistor?I’ve marked the location of the resistors below. ( borrowed image ) From a very kind person i also got this from some of their old photos, but i can only read out the value of R1262 from it. I maged to take a close up image of R1263 on my board, sadly i cannot make anything out from it. 

I have B&O 8000 speakers plugged into the Sonos port by RCA cables. If I use the Sonos supplied cables, there is no home at all. If I plug-in expensive longer cables, I get a humm in the speakers. If I replace one of the cables with the Sonos RCA supplied cables, that speaker does not humm at all. Is there something special about the Sonos RCA cables? 

I have a Connect S15 and a 3rd party amp.  I want to use Sonos Solance speakers but want to make sure my 3rd party amp will power them before I purchase.  Any reason that setup wouldn’t work?

Hi, I have an older Sonos Connect that hasn’t been used for a while. I have loaded it up and tried to connect to a new WI-FI network using the S1 App. After trying lots of things it wouldn’t connect. I have now managed to connect it via Ethernet and the S1 app detects it but it won’t play any music as it says it requires an update. When I try to update, it instantly says “Update problem”  Error code 1101. I have tried lots of things, my router settings are not blocking anything. Tried on my iPhone and Mac. Nothing is working. Product details:---------------------------------Connect: Living RoomSerial Number: ****************Sonos OS: S1Version: 8.4 (build 41350131)Hardware Version: 1.17.5.5-2Series ID: C100IP Address: 192.168.1.235WM: 0OTP: 1.1.1(1-17-5-zp90-2.1) Sonos Controller for Mac:Version 11.14Sonos OS S1Build 572150280Sonos ID *********** I have spent hours trying to get this working. Please help.  Thanks! Moderator edit: removed and recorded serial number and Sonos ID

I see a similar question has been asked before, but the answer wasn’t sufficient.  I’d love to purchase a pair of ERA300 speakers to use as surrounds, but their placement is suboptimal (to put it lightly) relative to what Sonos suggests as proper placement for these speakers as surrounds.  I also have the option of installing 8” Sonos Architectural in-ceiling speakers instead.  Not sure their placement would be optimal either.  Full info:I already have a Sonos ARC (about 6 months old) Distance from TV (and ARC) to main listening position: 13 ft Room continues beyond the listening position another 20+ feet into an open dining room and kitchen Room width 17 ft Ceiling height 9 ft Ceiling speaker location: 9 ft wide, about 2.5 to 3 ft behind the head at primary listening position.  This is pretty far off from the Sonos recommendation for speaker placement, which is 4-10 feet behind the head and the listening position should be about midway between the soundbar and the rear surrounds. Era3

Hi , My sonos amp needs an update however  when  start the update in the SONOS amp I get  “The system oner must be logged in” message .    I have try all of the recommended solutions  now of which   have worked.    Any suggestions ?  

I have installed my sonance 6.1 system, and when I wire the subwoofer to all four wires- both right and left channel- the sub cuts out. It seems to work fine when I only attach one channel… at this point I have white and green connected and red and black are not. What would cause the sub to short out when all four wires are connected and why does it seem to work OK with only two? 

Hi, this is doing my head in, can't seem to get the Denon to push out sound to my new second hand Sonos Gen 1 stuff. I've got a Sonos connect, 2 x Play 5 (gen1) speakers. trying to hook up old Denon TT, CD, Tape and DVD deck through my denon amp to the new speakers. previously had passive speakers that worked fine. I can get turntable to play if I bypass everything and use 3.5mm jack from small pre amp and it sounds great, but I want it all to go through the AVR. Any help appreciated 

I use Sonos in a restaurant and we manage the music + volume through the app.Every day, at the same time, the volume turns down on its own. I turn it up, and 2 or 3 seconds later, it turns back down again. It seems to be capped at 15, won’t stay any higher. Later in the night (several hours later, once the restaurant is closed again), we can take it back up.We have 2 other locations where we use Sonos (2 separate bars), and no issue there, only the one in the restaurant.Any idea what is happening?

I am struggling with how I’m going to bring wiring through stucco wall (no attic or basement) for the amp to be inside my living room. Any ideas would be greatly appreciated 

Music keeps cutting in and out.  Internet speed is fine at 250 mbps.  Any ideas?  App is really sluggish.