Components & Architectural

Please can you tell me how to erase a sonos system (remove speakers from my account) please. Thank you. In fact I have many problems and I wanna start it again to be sure everything will be fine Thank you  

Often when playing music from my Plex server, the last ~10 seconds of each music track are truncated, along with the first few seconds of the next. The music just stops abruptly, and there’s silence until the next song picks up mid-note. It doesn’t always happen. Sometimes the same tracks play back flawlessly.The source is FLAC encoded audio tracks in a Plex music library.The player is a Playbar + Sub + 2xPlay:1’s in a surround setup.Other players, namely VLC, can play back the same tracks via DLNA just fine.Turning on crossfade doesn’t help. It just crossfades the silence. Grouping with other speakers in the house doesn’t help, either.Any clue what’s happening?

Hello Just recently this started happening:I will be watching tv, with the sound coming from the playbar and start streaming music from my iPhone (via Spotify) to the playbar.  The spotify music keeps dropping out from the playbar.  I unplugged the optical connection from my tv and this seemed to help, but this never happened before and just started happening.  Any Suggestions??

Lately I have been getting random static pops in my Sonos 5 (1st gen) speakers. I have 2 and it happens on both. Any idea what may be causing this. Never been an issue before.

I’ve been browsing the forums for a bit trying to resolve to drop out issues that seem to afflict one room in our house. Here is our setup:Network - Ubiquiti Unifi. The diagram isn’t completely accurate. The wired Sonos devices (boost in the living room, one of the satellites in the basement) are actually wired to the in-wall access points in their respective rooms (each in-wall AP has a 4 port switch built-in).  Living Room - Playbar + Sub + 2x Play:1 satellites. There is a boost connected to ethernet in this room Basement - Playbar + Sub + 2x Sonos One satellites. One of the satellites is connected to ethernet in this room. Bathroom - Single Play:1 Everywhere - MoveThe Play:1 in the bathroom is reasonably far away from the living room but probably not too far for 2.4GHz so it should be talking to the living room boost.In a perfect world, I’d get rid of the boost and connect each Playbar to ethernet, but I’d have to run new ethernet drops which is possible but not easy given the room

I've had the Sonos Beam for three months now. As a soundbar for my Samsung TV it is excellent. As a Wi-Fi device it is terrible.It's sits with my Samaung TV, Sky Q box, Cambridge Audio Minx and Sony DVD player. All these devices never lose Wi-Fi connection but the Beam loses connection every other day.I can't talk to it via Alexa or Spotify and my Samsung phone Sonos App can't find it. The only way to get it to comeback is to reset the router. Getting mighty fed up with it now! Any ideas?Mark

Hi AllMy setup is as follows: 1x Playbar in the lounge, 2 x Sonos Play One speakers in the kitchen and 2 x Sonos Play One speakers on the patio. All Sonos products connect wirelessly over Sonos Net and I have a Boost plugged directly into the wifi router (which is at least one meter away from the wifi router). My wifi router’s 2.4Ghz channel runs on channel 11 and my Sonos Net on channel 6. The wifi router is in my lounge. I have assigned all my Sonos products static IP’s. I run a 100/10 fibre line. After doing all of this, my system still has lag and I experience drop outs. The speakers with poor connection are one in the kitchen and one on the patio. I cannot move these speakers and I cannot move my Boost nor my wifi router. The only problem can be the brick walls/structure of the house (none of which I can change).I am now going to hardwire all my Play On speakers (ie 2 x Sonos Play One speakers in the kitchen and 2 x Sonos Play One speakers on the patio) I can not hardwire my Playb

Hi guys, I have a comms cabinet with a bunch of equipment, and 9 Sonos Amps in it.  The Amps are stocked in 2 x 2’s, across 3 shelvels (ie., 2 shelves each have 2 Amps on top of each other, beside another stack of 2). The temperature within this cabinet, even with cooling fans etc runs to 35°c-40°c. The Amps, and everything else inside the cabinet, are very warm to touch. What is the ideal temperature to run these at? If they are consistently at 35°c, is that detrimental to the product? I have a quote to entirely strip out the comms cabinet and rebuild it with better ventilation etc., but it’s a pretty expensive quote - so just wanted to know how a big an issue the temperature really was. Cheers,JK

Every time I open Sonos it fails to find one or more of my 3 connect amps. Sometimes they are there and then disappear. I have1 Play1 on Wi Fi3 Play 3 wired3 Connect Amps wiredand 1 bridge.

I have a new Samsung Frame TV connected via HDMI ARC to a Sonos AMP.  Working perfectly until a few days ago. The system now is automatically switching off of the HDMI input and reverting back to the TV internal speakers… If I interact with the volume slider in the Sonos app it will switch back to the HDMI connection to the AMP, but then reverts back again to TV internal speakers after a few seconds.  The TV audio input settings look correct, the Sonos system plays back music just fine and is connected to the Sonos app...  Any ideas?    

My surround system in the living room dropped off the Sonos plant randomly,.. after which I managed to reconnect the Play 3 surrounds and Sub just fine.  Thankfully I had a spare Beam from another property which I was able to pilfer and setup the system again… In the meantime I have tried doing a hard reset to default factory settings, but the white light stays constant. I’ve tried connecting it directly to my hub, but nothing…. I’ve left it overnight just in case.  But it doesn’t get picked up, or allow me to reset it.Not sure what else there is to do myself other than speak to the diagnostic team who don’t appear to work at the weekend, and during the week I’m not able to spend time addressing this.  

Chasing some guidance run 6 older Sonos amps, s5 and even the old controllersjust purchased the new arc , one sl and sub two apps and now lost and can’t seem install all the older versions back on the original s1 app

The last update that came Through killed my system. My play 5 is not recognized even plugged in through Ethernet. Not only is this the most frustrating thing but clearly everybody is having this problem that has updated.   not only that , the actual app has had HORRIBLE performance after the update.   inalso feel taken advantage of because as soon as all this happen I received marketing material for the “upgrade” service from Sonos.   If you guys need me to buy a new one for some reason just let me know but over a month dealing with this problem is unacceptable.    anyone else get this fixed yet?

I have my Connect wired to my router via ethernet which utilises my Home Cinema System for streaming and playing music from Itunes or other music stored on my Windows 10 PC.I have two Play 1 Speakers in another room running in stereo which are running off my routers WiFi connection.I prefer to have the option of running my Sonos system from the Windows 10 Controller  AND have the convenience of also using the App on my phone at the same time. - I had no issues with this whatsoever pre ‘Update and S2.’ I.e. the original Sonos android app used to work quite happily with the Windows 10 Controller. This is no longer the case and is very frustrating among other issues since S2.I have found that Windows 10 controller will not find my Sonos system at all via WiFi any more, although the Android S2 will. - If I connect Sonos via Ethernet to my Connect, Windows 10 controller finds Sonos, but then the Android S2 App fails to find Sonos. - If I unplug the ethernet cable, Android S2 finds Sonos, bu

My sonos play 5 only works when connected to the router with Ethernet. When I disconnect the Ethernet cable it stops working. Going through the WiFi set up, it’s not recognising my WiFi password, even though I am inputting it correctly and the Play 1s we have in other rooms work fine. Please help! Thank you.  

Unable to access France Inter, RTL and Europe 1 on TuneIn and Sonos Radio. Was okay last week. France Culture another station I have set appears okay. My separate Internet Radio gets the stations okay. Any suggestions please

I have PHILIPS 65OLED804/12 65" Smart 4K Ultra HD HDR OLED and just got the ARC. Connected to HDMI ARC and it works great however there is a slight delay - sound is delayed. Every option is to delay it further. Any help much appreciated.    only way around it is to change the audio to stereo on TV ….

I am trying to listen to my Spotify songs, via my Sonos system, comprised of four Play1 Sonos speakers. I try to include Spotify in my Sonos app, but it simply asks for a “link code”, which I do not have nor know what it is. Has anyone fixed such a problem?

HiCan someone explain to me how a cabled sonos is not green in the matrix? I struggle to understand that.I got 2 products cabled:Spa O Utekök Tv RoomI am running Sonosnet but getting dropouts and that’s why I am looking at the matrix, but if the Spa O Utekök is on a cable, shouldn’t it be Green? Same goes for the Tv Room!!!The one called Uteroom is 1 yard away from the cabled product so that should be green aswell? RegardsLasse 

I’ve tried to reconnect to Sonos using the ethernet cable on one speaker and it comes back for a few minutes then goes again…. how can i fix this???

I recently had a chat with a rep who told me these are the best settings for your Sonos. I hope that it makes things better for you: a. Auto channel must be set to Offb. Choose best non-overlapping channel (1,6,11)c. Set channel bandwidth to 20MHzd. Both 2.4GHz and 5GHz should be enablede. UPnP should be enabledf. 802.11 band should be set to b/g/ng. Airtime Fairness should be disabled Unfortunately, despite these settings, I can never get my Sonos to reliably stay on the network. The rep told me that my Sonos was showing some signs of inconsistent WiFi signal. But even when it does connect, I get no sound through AirPlay. I get that this might be an airplay problem and not a WiFi or Sonos problem. This is just not the expectation when spending this kind of $$$. I expect it to work. Or I expect it to be an issue where it feels like an active solution is being sought. I gather from forums that Sonos doesn’t really seem to care.  I find it personally difficult to ever recommend one of th

I was using the app tonight (iPhone) and a pop up flashed and I clicked okay. Now, I can only see four of our nine speakers on my app. When my husband opens his app (iPhone) his is showing all nine speakers. What gives?   I’ve reinstalled the app. Reset the app but nothing is working. 

So this one is a doozy.  I have a Sonos connect that I’m trying to get working and I’ve had nothing but problems.  I’m on a Unifi network with a USG and managed 48 port switch.  Every time I’ve tried to get the sonos connect working with wifi it creates a network storm and the audio just staggers until it’s completely unusable.  I have STP enabled at the recommended value and no change.  I was told to try to disable wifi and see what happens then.  The only way I could actually get the wifi to disable and STAY disabled for longer than a few seconds was to put the connect on an entirely different network, otherwise i would get an error message that said something about the ethernet not being connected.  Once i disable the wireless I can then put the connect back on my Unifi network and the network storms are gone and it works reliable, EXCEPT for the fact that now my RCA outputs don’t work.  Well, they work but the signal is down near -80dbfs.  Totally unusable.  The digital toslink wor

HiMy Sonos Move is regularly not visible on my System i.e. it’s not an option on the S2 App. I also have a Sonos Boost installed.The move is an expensive piece of kit and this should not be happening. Please advise, diagnostic number 1564751572 has been submitted.RegardsMatt

Hi Everyone, My sonos system consists of two rooms - 2 play 3’s in one room and a playbar and sub in another room. Everything was working fine until I moved to a mesh setup - Asus RT-AX92U (two of them). I've disabled “airtime fairness” and I’m not using smart connect.  I have three different SSIDs and I am trying to use the 2.4 GHz one.I’ve factory reset all speakers and reset my Sonos App on my android. When I try to register one of the speakers it always fails as if it can’t connect to Sonos.   I noticed when logging into sonos.com and looking at “System”, I still see my old system.  Is that causing issues? Any other known issues with these routers?8.5.2