Components & Architectural

Hi, i am writing here as i have used the Sonos Arc for a while now, and overall move the system.but i Cannot see how the speech enhancement feature helps, i Cannot hear if its on or off. Dialouge sounds exactly the same Night mode works great, turning Down all loud sounds, and also adjusting the dialouge a bit. but the feature to enhancement dialouge, feels more or less useless. So what does other Arc owner thinks, or Maybe have a good movie or tv show where its possible to hear the difference? hope someone Can help me

We have a Beam setup for the TV. We bought a Sonos One (let's call this One A) also for the same room to create a ‘room’ but the One kept dropping off the network. I found a way of joining the two for listening to music but not really surround sound. We then found out to create stereo properly you need two of the same device. We bought another Sonos One (this is One and have successfully connected Sonos One B to the app and system but now One A won’t connect at all. I’ve reset it and gone through the setup and it comes to a screen on my phone that says it's added but may not feature in the system so should unplug and replug it in, but it doesn’t appear after that either.What should we do?

I received Move as a Christmas present.When I removed it from the box and put it on the charger stand the light cme on at the top, a steady white light.  I let it charge for over two hours and the battery light never came on.I then tried to have my wifi network identify the Move.  No luck.  I rebooted it.  No luck.My only other product is a Sonos amp.Advice?

We got a new smart tv and when we turned the power onto our playbar. It made a constant high pitched sound. Is there a way to fix this? 

Playbar stopped recognizing TV (Samsung Q7 QLED) remote volume signals. Was working fine for months. I tried reconfiguring TV remote in sonos app. The playbar sensor does not recognize the signal from the volume button BUT recognizes the signal when I push the power button ( I know it’s picking up the signal because of the ir light). It won’t recognize any other button besides the power button. ALSO I CAN configure a different remote without a problem (which makes me think it might be an issue with the remote and not the playbar ir sensor). I just find it so strange that the playbar can pick up the signal from the power button, but none of the other ~10 (especially considering how long it was working flawlessly)  Side note: I already changed the batteries on the remote. And my TV itself still recognizes all the remote buttons as normal.

We’ve been long time Sonos users, and have 4 Play:1s throughout the house. We originally had a Bridge to tie the SonosNet to the wired network, but since S2 came out, we ditched the bridge. Rather than getting a Boost, we had one (and now two) of the Play:1s connected via ethernet, with the two others connected via SonosNet (not standard wifi). We’ve been experiencing songs getting cut off with playing through Spotify (or sometimes even from the phone), and today we just noticed that even when grouped, not all the speakers would cut out. So I did a little digging. The players that cut out were the ones with SeriesID A101 (HW Version 1.8.3.7-1.0) and the ones that kept playing were A200 (HW Version 1.20.1.6-1.1) The network matrix has all the devices in the green, but the grid boxes are all yellow. We considered getting a Boost, but I’m not sure that will help. Any advice would be appreciated.

After upgrading my app to Sonos2 my kitchen Sonos one no longer appears in the app. It shows up in Google Home and my kids see it and can play music but it does not appear in my app.

Is there any default Cisco configuration template for Sonos S2 wired and wireless setup which is  independent of Cisco device models?

It’s my first time purchasing anything from Sonos and I thought it would be best to order directly from their website, but I failed to check what delivery courrier they use in Toronto, Canada. My package was set to arrive yesterday. However, upon email notification from Purolator that my package had been delivered to my door, I sent my roommate a text to retrieve it but nothing was there. I understand that this quarantine is a trying time on delivery drivers but the doorbell was not wrung nor was there a knock at the door (I live in a not-so-safe neighborhood in the city, so I have a feeling my package was stolen from my doorstep).   I think I need to file a claim with Purolator, but I also read on the Sonos website that I technically assume responsibility if a package was stolen/lost. If anyone has had previous experience with a Sonos package being stolen, what course of action do you typically take? and what should I do given my situation? I am  unable to just purchase another speake

​​​Network MatrixI’ve been having issues with my system for a few months now and I need some help. I’ve had my system for about 4 years now. A playbar, sub, and two play3’s in a stereo pair for surrounds, They make up a group called lounge in the living room. I have another play1 that hangs out in the kitchen called traveler. So here is the problem:When I play music, doesn’t matter where the source is coming from, it can be from my synology NAS or amazon music, or sonos radio, it will drop audio in the lounge group for 3-10 seconds. It can be every 10-20 minutes or it can be unbearable and a couple of times in the span of one song, or it can go hours without issue. But here’s the deal, Traveler NEVER drops, it’s located about 10-15 feet form the living room (in the kitchen). And when I watch movies/TV the audio is always perfect and never ever drops in the group.In my troubleshooting I got a boost. It didn’t help so I Moved my router/modem/boost out of the living room and into the base

I have 2x Play 1’s, 2x Play 3’s, 2x Play 5’s, the Sub and Playbar, so I’ve been invested since the beginning. I’ve been in a long process of moving house (over a year) and my Sonos was boxed into storage since then, everything was working swimmingly. I’ve now just got a Play 1, 3 and the bridge from the storage and was trying to set it up. First think that came up was an app update, the logo now says Sonos S1 which I’ve come to realise is the first gen speakers, fine, then it detected my speakers and said they need an update, took a while and then failed and then couldn’t see them, I exited the app came back in and it said they were already updated and then they disappeared, could no longer find any hardware. I decided to blow away my setup on the app and start a fresh, still can’t find any speakers. I read that now you can connect the speakers straight to the network and bypass the bridge, tried that and still nothing. I’ve seen someone selling a boost near by which I may go and try t

Anybody able to help with a problem with my Play 3’s, used as surrounds with a Playbar and Sub on my TV?    The Playbar is connected to the TV using optical cable, sub added and play 3’s running as left and right surrounds. The TV set up works perfectly. When I play music on the same system, from about 3 seconds to 12 seconds of each new track, the system stutters, as if it’s trying to sync all of the players. After c12 seconds, it’s settles and plays the whole track. If you skip to next track, it stutters again.   i have un-linked the Play 3’s and removed the sub. The Play bar works perfectly on its own. Add the Sub and again, they work perfectly. Both Play 3’s work perfectly on their own and also work perfectly when connected together as a stereo pair.    Bizarrely, when I group the play 3’s as a stereo pair with the playbar and the sub, they also work perfectly. But, if I reconnect the play 3’s as surrounds, the stuttering returns when I play music through the system.   i hav

Today I started hearing a crackling noise when I start playing music on my Play 5. (Sound observed when you start playing and stops a few seconds after hitting pause or stop. Sound also observed with Apple Music, Amazon Music, and Spotify). I unplugged the device which solved the issue for less than two minutes. I also reset the EQ which only fixed the crackling for a minute or two. Have had the Play 5 since 12/15/2020. First time noticing an issue. Suggestions are appreciated!

It worked fine for about a month then all of a sudden, boom, the phone apps no longer recognize it. Reset the phone, cleared the apps’ cache, rebooted the arc, then finally reset the arc. Nothing works. Now when I try to set up the arc again, it won’t even find it. Is this a common problem? I just bought another speaker for my boyfriend’s office. If these things are this finnicky I’ll just return it.

Got a new router, now existing Sonos won’t connect. Can’t find where to change password in Sonos

Sometimes when we turn on the tv and sonos  playbase, no sound comes out. If I look in the app, the TV input isn’t selected but nothing plays when I select it. Audio In shows no signal. Other times the system works as expected with the TV and always works with music via app. If it’s not working, it fixes itself next time we turn it on. So it’s definitely an intermittent issue with the line in. I have checked the optical cable has a red light, replaced the cable, rebooted, checked TV and sonos are up to date, checked audio format in Tv so not sure what else to look for. I’ve submitted diagnostics - confirmation number: 161195062ThanksDom 

I bought my son a Sonos Beam for Christmas.  He lives in his fraternity house but all devices must connect to campus wifi - devices with an operating system like phones, laptops, etc. connect to one.  Devices without an operating system - soundbars, playstation, Alexa, etc. connect to the other.Is there any way to use the Sonos Beam for anything other than a tv soundbar without access to wifi?  There is no way his phone (iPhone) and the Beam can be set up on the same network.  They do not have ethernet in the fraternity house (old house).   Can you use Airplay 2 to stream from the phone to the Beam without wifi or does that need wifi as well?  If wifi is a must, do they need to be on the same network (my guess would be yes but I don't know)  Looks like the answer was not doable to this a couple of years ago but don't know if things have changed since then.  Trying to avoid shipping it back to sonos!

Today our Sonos stopped working and the app said a software update was required. We did the update, then the TV remote no longer worked. We re-added the remote using the process on the app. Now, the TV remote will only adjust the volume if I’m less than 6 feet away. Before the software update everything worked great. Nothing else has changed. I read some similar posts, tried unplugging the play bar, changed the batteries on the remote, cleaned the IR window. Nothing helps. Help would be appreciated. 

I just bought a Sonos Move today and it works great on Wi-Fi but when I switch to Bluetooth and try to use any of the EQ presets on Spotify the bass starts bottoming out. Anyone else have this issue or know of a solution?

Hi my play bar has started “stuttering” at the start of a new track download.  It never used to do this and none if my other sonos products do it.  Any ideas ?

I'm having issues with my Sonos system since connecting to a new Wi-Fi network. A lot of the time, the app won't load any of the rooms/speakers and I have to turn Wi-Fi off and on again, close down the app, etc and sometimes this will work, sometimes it won't.  I'm now trying to stream a song via spotify through a play 5, play 1 and a sub. I get half way into the song and each speaker turns off and on intermittently. I'll have the sub only playing base for a few seconds, then maybe the play1 and maybe the play5. Very rarely them all together. Please help me fix my system as I've invested a few thousand pounds now in my system.  update- this only seems to occur when using spotify. Tunein doesn't seem to have any issue 

I want to output the audio from my Samsung Frame TVs to 2 x Sonos ones in stereo. Is that possible?, I can’t use a playbar due to the way the frame is setup but is it possible with a connect amp?

I’ve got 2 separate Sonos systems since the S2 app won’t work with my Play 5 and Connect Amp. My new system consists of an Arc, Sub, Amp and 2 in-ceiling Polk Audio speakers. This is the one I’m having issues with  When I‘m not using the system, my left rear speaker makes a crackling noise at random times. Approximately every 20 minutes. The sound is quiet, so it is not always noticeable with ambient noise going on, but when the house is quiet it is annoying. Any ideas what this could be and how to stop it?

I got symfonisk speakers as a gift! After a lot of false starts and connection problems and a couple of factory resets, I managed to get them set up as a stereo pair in my bedroom using my iPhone. They sound great and I love them!!However now I cannot get them to connect reliably with my iPhone. I managed to get them to connect briefly and started tuning them, but then I realised it was a bit too loud for 2am and cancelled the process, and after that they wouldn’t connect again.They work mostly fine with my MacBook, either using the Sonos app or airplay. There is sometimes a long lag between pressing play on something and the sound coming out. But they seem to always play eventually.It’s frustrating because I’m holding my phone and laptop right next to each other, connected to the same network, and yet the controller on the phone just doesn’t work. I suppose I could just always use my laptop to control the speakers but it’s unusual for me to even have it in my room.I’m drawn to thinkin

Hi! I’m using connect:amp whit sub in living room!when I’m playing music the sound from connect:amp stops 5-10 seconds every 2-4 minutes. But the sound from the sub keeps playing. it doesn’t matters if I play Spotify, radio or something else, it always happens! I have checked all connections ant it seems fine. But I’ve noticed that the connect:amp get really hot sometimes, but I still have the same problem when I start it when I’ve cool it down!I have tried so many different things. Does anyone have experience the same? Or having any idea what could be wrong?